Why can't 009 smart dog receive SMS verification code?

Why can't I receive the SMS verification code?

Because the SMS verification code is sent by Netease to email users through the gateway of mobile phone service provider, it belongs to the third-party SMS service, and whether the SMS can be received normally will be affected by the SMS gateway and mobile phone number service.

If you don't receive SMS verification code for a long time, it may be caused by the following reasons:

First, the number of acquisitions exceeded the limit.

Solution: You can only get the verification code three times a day. If you exceed the number of times today, please try again tomorrow.

Second, the mobile phone business does not support it.

Solution: At present, all segments of the three major domestic mobile operators have been supported. However, mobile phone numbers in Tibet, Xinjiang, Hong Kong, Macao and Taiwan and overseas will be restricted by mobile phone service operators, so it is impossible to handle mobile telephone service. I suggest you try to change another mobile phone number.

Note: Some number-carrying users are temporarily unable to receive short messages from third parties due to the change of data interface. Please call Netease customer service hotline for consultation.

Reason 3: Mobile phone security software interception (for smartphone users who have installed security software)

Solution: Open the mobile phone security software, temporarily turn off the interception function, and then try to get the verification code again.

Reason 4: SMS gateway is congested or abnormal.

Solution: When the SMS gateway is congested or abnormal, the sent SMS will be delayed or lost. I suggest you try again later.

Reason 5: Mobile phones are used abroad or overseas mobile phones are used.

Solution: Due to the influence of mobile phone service provider's business, the mobile phone cannot receive the verification code when it is used abroad or used abroad. It is recommended to replace the mobile phone as much as possible.

Reason 6: People around you can use it normally, but they can't get it.

Solution: It may be the phone itself. It is recommended to change the mobile phone card to someone else's mobile phone and try again.

If you encounter the page prompt "verification code error", I suggest you confirm whether the verification code is entered incorrectly. If more than one verification code is obtained, please enter the last verification code received.