Once JD.com has cleared customs, you cannot apply for a refund.

Yes.

Generally, after customs clearance, it has arrived in China. You have to communicate with the seller first, and then return the goods. You have to discuss the shipping costs with the supplier.

1. Enter the application interface. The first step to apply for a return is to enter the application interface. First, you need to open JD.com and log in on JD.com’s homepage. After logging in, click on the "My Orders" option. Here you can see the records of previously purchased items, and then find the items you want to return.

2. Click the "Return" button behind the product, and then you will jump to the application interface. The above operations will help you enter the application page. After entering the application page, you can fill in the relevant information. Filling in the return information is similar to filling in the return information on Taobao, both of which require filling in relevant certificates.