Cancellation of bank complaints

Once submitted, it cannot be revoked. You can cancel it when the staff calls you back.

The main reasons for bank complaints

(A) poor service quality is easy to cause customer complaints. First, some lobby managers are not familiar with new business and new products, and it is difficult to meet customer needs for consultation and answering questions, which leads to complaints. Second, slow operation, unfamiliar operation and mistakes will inevitably lead to customer dissatisfaction and complaints; Third, tellers can't receive customers actively, patiently and enthusiastically, and their communication skills with customers are not strong, and they lack emotional contact with customers. When receiving customers, he speaks seriously, coldly and expressionlessly, which leads to disputes with customers and leads to customer complaints.

(two) complaints caused by long waiting time in the process of handling business. First, due to the shortage of staff in some outlets, the speed of counter handling business is slow, and customers wait for a long time. Customers will complain when they see that there is only one counter. Why not add more people? Opening more counters is easy to cause complaints. Second, at present, the bank is in a transitional period, and it is required to reduce the number of high counters, but customers have not adapted to it and are prone to complaints. Third, some customers come to the bank only for simple deposit and withdrawal business, but because of the complicated business process of customers before, customers have a long waiting time and have complaints.

(C) Financial product charges easily lead to customer complaints. Some financial products and services are charged, and publicity is not in place. Some customers are unclear and don't understand. For example, on February 24th, 2007, 2065438, our bank received 95533 difficult work order forwarded by the system, which was described as "SMS banking fee dispute". The details of the work order are that customer Liao said that his savings card of CCB (ending with 6564) has not been used for about two years, but the SMS service has not been cancelled, resulting in the service being deducted from his savings card (ending with 5208).

(four) the product risk warning is not in place, resulting in complaints. In order to complete the task, some outlets only introduce the favorable side of the product, and don't give enough warnings about the risk of the product. In particular, some outlets will describe the insurance products of banks as bank products, avoiding the agency status of banks; Product promotion is not standardized and risk warning is not enough. For example, some outlets exaggerate the rate of return propaganda and fail to issue the financial product manual in time, indicating that the risk warning is not in place.

(5) Someone at the counter has not called for a long time, or more than half of the outlets have been suspended for a long time, resulting in customer complaints.