How does Taobao refund the deposit?

Generally speaking, the deposit is not refundable. Some stores will indicate that the deposit is non-refundable on the detailed description page of pre-sale items, but users can pay the final payment first and then apply for a full refund. At this time, the refunded money includes the deposit.

Taobao said that since the deposit has been paid, the seller has the obligation to help you keep the reserved goods and will not sell them to others until the transaction with you is completed.

If you want to cancel the transaction, it is a unilateral breach of contract by the payer, which may cause the risk of unsalable goods and financial losses. Under normal circumstances, no refund is allowed. In addition to full refund after paying the final payment, the payer can also negotiate with the merchant.

If a refund agreement has been reached with the merchant, it is necessary to determine the order status before refunding the deposit, and then operate according to the order status:

1. If the deposit has been paid but the balance has not been paid, you can contact the merchant to open the deposit refund entrance. You only need to apply for a refund through the entrance before the final payment time expires, and the system will automatically agree to refund the deposit to you.

2. If the order is closed due to the failure to pay the final payment on time, it means that the deposit has been paid to the merchant. If you want to refund the deposit, you can only ask the merchant to transfer it to you with Alipay.

3. If the pre-sale money has been paid in full, you only need to find the goods to be refunded among the purchased treasures before the merchant delivers the goods, click Refund and submit a full refund application.

Principles of handling down payment goods

If we only use the words "down payment", "down payment" and "advance payment" to describe it, and there is no specific payment and return conditions for the buyer, then the corresponding disputes will be handled as ordinary goods. In other words, if your buyer does not receive the goods, Taobao supports the refund buyer to handle it.

If there is a clear and effective agreement between you and the buyer, and the goods cannot be delivered to the buyer as agreed due to your or the supplier's reasons, the deposit will be fully returned to the buyer and the buyer will be compensated for double the deposit. If you don't pay the extra compensation to the buyer as agreed, Taobao may handle your account accordingly.

If you fulfill the agreement and your buyer doesn't, Taobao will pay you the money.

Tmall pre-sale channel goods shall be subject to the provisions of its manual. If there is no provision in the specification, it shall be handled in accordance with these provisions.