What unexpected services have you experienced at Haidilao?

Speaking of Haidilao, I have to boast that the service is simply like being at home! Being able to do this in the service industry is also a monument. What surprised me the most was that there was someone in the bathroom specifically handing you hand sanitizer. Very cozy and heartwarming.

I usually go to Haidilao if I want to eat hot pot, even if I have to wait in line for several hours. No way, who doesn’t want to enjoy high-quality service! There are so many people every time I go to eat. The attitude of the waiters is also very great. Even if you are waiting in the rest area, there will be a lot of snacks and fruits handed to you. It won't make your waiting boring. This may be the reason why Haidilao’s customer base is growing.

I remember one time, I had just washed my hair and didn’t have time to blow dry it before going to have dinner with friends. Everyone knows that freshly washed hair is more elegant and smooth, and it wouldn’t stop after I ate. Running to my mouth seriously affected my enjoyment of food. I could only hold my hair with one hand and hold the vegetables in the other. Although it was quite busy and awkward, I was finally able to have a full meal. No one expected that the waiter from Haidilao came to me and not only brought me a rubber band, but also helped me do the most popular braid. The fine hair was also clipped up. I was really touched at that moment. It reminded me of my mother, who also tied my hair in this way. There is a sense of warmth and caring at home.

We drank a lot of drinks, and when we were in a hurry, we couldn’t bear it any longer and hurried to the bathroom. Although I queued for a while, it was still quite clean. When I came out and turned on the faucet, the staff next to me had already handed me hand sanitizer. They would also help you turn on the faucet. For those with mysophobia, just wash your hands. I don't want to touch the faucet anymore, this kind of service is very considerate. I think everyone will like it very much.

To eat hotpot at Haidilao, you only need to move your mouth. There will also be a dedicated person cooking the dishes you order. Do you think this kind of service can't be of high quality? Looking at that hot pot restaurant, the treatment here is something I have never encountered before. It is very unexpected. It feels like eating Western food, full of enjoyment.

One time I went to eat and ordered a glass of soy milk. After a small sip, I found that it was too sweet and too greasy. I didn’t want to drink it. I wanted to order a different drink. It was too wasteful to leave it alone. I was very embarrassed. Don't know what to do. The waiter from Haidilao came over and took away the drink that Soymilk had exchanged for me. I was surprised. It is impossible for ordinary hotpot restaurants to change it for you. Even if you change it, you have to charge money. You guessed it? What do they say? Since customers don’t like this cup of soy milk, it’s because we didn’t do it well. We strive for perfection and will get better and better in the future, striving to satisfy every customer.

There are so few hot pot restaurants like this, so I would rather wait in line for a long time every time than go to other hot pot restaurants. I really like that they strive to be better.