2019 Taiyuan heating time + payment standard + payment guide

The temperature in the north is slowly cooling down, so the heating time has begun to be determined. In Taiyuan, the heating time will start next month and last for 5 months. As for the cost of heating, the prices in different regions It will be different. The following is a detailed introduction. Heating time

From November 1, 2019 to March 31, 2020, ***5 months. Payment standards

The heating price for central heating for residents is 3.60 yuan per square meter per month based on the building area (4.80 yuan per square meter per month based on the used area), and the heat price for non-residents is based on the building area per square meter per month. 7.50 yuan. (Excluding heating by electricity, fuel, gas and other energy sources)

The room temperature is qualified when it reaches 18±2 degrees. How to pay

There are currently 4 companies that provide heating services to citizens. Since the payment procedures and methods are different, please register with the service company in your heating area and use the appropriate method to pay in time.

1. Guodian Taiyuan No.2 Heating Company

If your home’s heating is provided by Guodian Taiyuan No.2 Heating Company, each user will have a coded card number and access to the Internet via mobile phone You can make payment easily and conveniently.

Log in to the company’s website, China Construction Bank’s website, or the Taiyuan Second Heat official account, and enter your user number to pay online. At the same time, you can also go to the nearest toll station to pay on-site.

Payment time:

From now until November 15, 2019

Payment method:

Online payment

< p>Users must already hold a "heating payment card". If you have been issued a payment card and forgot the card number, you can check the payment receipts from previous years. Users who have not yet received their heating payment card can call the customer service hotline

6091699 to obtain their heating payment card number.

1. Construction Bank online banking payment: log in to the CCB website: hppt://www.ccb.com to make payment.

2. CCB mobile banking payment: Log in to the CCB mobile banking client and select the "Yue Life" platform to pay.

3. Alipay payment: Go to Life Payment - Heating Fee, select Taiyuan Second Heating Company, and enter the user card number to pay.

4. WeChat payment: In the Taiyuan Dibao dialog box, enter: heating to pay

Office address:

Taiyuan Second Heating Co., Ltd. Marketing Department (12th floor, Shanxi Jinlian Building, southwest corner of Qianfeng South Intersection, Changfeng West Street).

The community property management company collects heating fees.

Service hotline:

0351——6091699

Overdue payment:

Users who have not paid their heat bill as of November 15th will be Starting from November 16, an overdue fee of 1‰ of the total heat fee payable will be charged daily.

Users who have not paid their heating bills as of November 15th will be issued a time-limited payment notice. If they still do not pay within 15 days after the notice is issued, their heating supply will be restricted and the heating valve will be closed.

For users whose valves have been closed due to arrears or other reasons, if the thermal users reapply for opening the valve after paying the owed fees, the heating company will open the valve for the user in the order of application.

Issuance of invoices:

Users who need to issue heat bill invoices, please present Taiyuan Second Heating Company during the heating period (November 1, 2019 - before March 31, 2020) Go to the Finance Department on the 15th floor of Jinlian Building, southwest corner of Changfeng West Street, Qianfeng South Road, to exchange for an invoice. Overdue processing will not be processed. Users who pay through the online platform can exchange their electronic vouchers for invoices. Consultation hotline 6091699

Warm reminder:

In order to save you time waiting in line, users who already have a heating payment card number can choose CCB online banking, CCB mobile banking, or WeChat payment to pay. ;For the safety of your funds, please try to pay by credit card.

2. Taiyuan Heating Group Co., Ltd.

Taiyuan Heating Power Group Co., Ltd. user payment is divided into two situations:

As an organization or individual user, if you If there is no "three supply and one industry" contract signed with the heating company, the heating fee must be collected by the community property or property rights unit and then handed over to the heating company.

If you have signed a "three supply and one industry" contract with a heating company, you will have a user code card number. You can log in to www.tyrl.com, enter the heating payment section of the company's official website, and enter the user card number. and name to realize online self-service payment.

You can also follow the WeChat public account of Taiyuan Heating Group Co., Ltd. on your mobile phone, and enter your user number and name through "Hot Pay" to complete the payment of heat bills. You can also enter in the dialog box of Taiyuan Dibao official account: heating

to pay

In addition, you can also log in to Alipay-Life Payment-Heating Fee and select Taiyuan Heating Group Company. Enter the user's card number for self-service payment.

To check the user card number, you can contact the community property management company or the heating branch in your jurisdiction to obtain the corresponding user number.

3. Taiyuan City Chengbei Thermal Power Company

Users of Taiyuan City Chengbei Heating Power Company will have their heating fees collected by the community property or property rights unit. Currently, online payment is not possible.

4. Taiyuan Renewable Energy Heating Company

Users of Taiyuan Renewable Energy Heating Company currently have their heating fees collected by the property management or property rights unit of their community. Heating service coverage

1. Service scope of Taiyuan Heating Group Company

First Heating Branch

Service area east of Fenhe River: starting from Binhe in the west East Road, ends at Jiefang Road, Liuxiang, Jiefang South Road, and Kouzhuang West Road in the east, starts from Fuxi Street, Fudong Street, and Zhonglou Street in the north, and ends at South Inner Ring Street in the south;

Serves west of Fenhe River Area: Starting from Binhe West Road in the east, to West Middle Ring Road in the west, from Xiaojingyu Street and Yingze West Street in the north, to South Inner Ring West Street in the south, and partially extending to the Lihua Garden area of ??Changfeng West Street.

The Second Heating Branch

The main service areas include Hedong, Hexi and Yingxin Street.

East of Fenhe River: east of Binhe East Road, south of North Zhonghuan Street, west of North Tongpu Railway (close to the east railway of Jianshe North Road), north of Fudong Street and Fuxi Street;

West of Fenhe River: east of Qianfeng North Road, south of the North Flood Drainage Channel (north side of North Central Street), west of Binhe West Road, and north of Pengxi 4th Lane;

Yingxin Street area: bounded by Xinlan Road in the east, Yingxin South Lane 1 in the south, Datong Road in the west, and Nanzhai Park and Yangxing Avenue in the north.

The Third Heating Branch

Both sides and east of Tiyu Road and Tiyu South Road, both sides and west of Taiyu Road, north of Longcheng Street, and east of Qinxian North Street South Area

The Fourth Heating Branch

South of South Inner Ring Street, east of Binhe East Road, west of Tiyu Road, and north of Electronic Street.

The Fifth Heating Branch (Dongshan Branch)

It starts from Beizhonghuan Street in the north, Xuefu East Street in the south, Wuyi Road in the west, and the Dongshan border in the east.

The Sixth Heating Branch (Guojin)

South of Electronic Street in Xiaodian District, east of Taimao Road, west of Dayun Road, part load of Qingxu County and Shanxi The source area is the centralized heating area of ??Yaocun Town.

The Seventh Heating Branch

It starts from Puguo Road in the east, Huyu River in the south, Guandi and Duerping Mine in the west, and Xiji Road Machinery Repair Plant in the north.

Chengxi Heating Branch

The service scope of the second electric heat source starts from Xizhang in the north, North Zhonghuan Street in the south, Binhe West Road in the east, and Chaicun in the west.

The service scope of Taikoo Heat Source: starts from North Central Street in the north, South Inner Ring West Street in the south, Binhe East Road in the east, and Puguo Road in the west.

Chengnan Heating Branch

South of Yingze Street, north of South Central Ring Street, east of Jiefang South Road, Changzhi Road and Tiyu Road, and west of East Middle Ring Road.

Taikoo Heating Branch

Low altitude first-level network: North to Xinghua West Street, south to South Inner Ring West Street, west to Shangzhuang North Road, east to West Central Ring road.

High-altitude network: to the foot of Yuquan Mountain in the north, Huyu River in the south, Xiaoximing in the west, and the Ring City (Western Ring) Expressway in the east.

Jinyuan Heating Branch

It starts from Binhe West Road in the east, to both sides of Jinyang Avenue in the west, from Yaocun Town in the south, to Mengshan Street in the north.

2. Service scope of Taiyuan Renewable Energy Heating Company

South of South Central Ring Street, west of Binhe West Road, north of the southern boundary of Jinyuan, and east of the Ring Expressway.

3. Service scope of Taiyuan Chengbei Heating Company

North of Shengli Street, east of Binhe East Road, west of Dongshan Transit Highway of Ring Expressway, south of Yingxin Street and Taiyuan Stainless Steel Industry The park provides operation, maintenance, emergency repair, emergency and other heating services to residents and industrial and commercial enterprises and institutions within an area of ??more than 1,900 square kilometers in Xinghualing and Jiancaoping.

4. Service scope of Guodian Taiyuan Second Thermal Power Company

Starting from South Inner Ring West Street in the north, Yuan No. 1 Power Plant in the south, Binhe West Road in the east, and the Ring Expressway in the west highway. There are two heating management departments in Jinyuan District and Wanbailin District, and the two departments are divided into five central stations. Consultation hotline

1. Taiyuan Digital Urban Management Center

Users can call the 12319 urban management hotline for consultation and feedback; or follow the Taiyuan Digital Urban Management Weibo and Taiyuan Micro Urban Management WeChat mini-program online via mobile phone for online consultation and feedback , get the latest heating service information.

2. Taiyuan Heating Group Company

Users can log in to the official website of Taiyuan Heating Group Company for online interactive consultation and feedback; call the service hotline of each heating branch company in the jurisdiction for consultation and feedback:

The first heating branch 7776025, 7776026;

The second heating branch 3334629, 3334786;

The third heating branch 2770200;

The fourth heating branch 2411567;

The fifth heating branch 2770609;

The sixth heating branch 5281060;

The seventh Heating Branch 7782795;

Chengxi Heating Branch 2837661;

Chengnan Heating Branch 2418017;

Jinyuan Heating Branch 2791661;< /p>

Taikoo Heating Branch 5225197.

3. Taiyuan Renewable Energy Heating Company

Users can call the service hotline 7031018 for consultation and feedback.

4. Taiyuan Chengbei Heating Company

Users can call the service hotline 2863023 for consultation and feedback.

5. Guodian Taiyuan Second Heating Company

Users can call the service hotline 6091699 for consultation and feedback, and follow the Taiyuan Second Heating WeChat official account online via mobile phone for online interactive consultation and feedback.

6. Taiyuan Heating Management Center

Users can call the service hotline 3350259 for consultation and feedback. Frequently Asked Questions

How long will the heating season last this winter? At what degree is the room temperature considered qualified?

Answer: According to the "Taiyuan City Urban Heating Management Regulations", the heating period in Taiyuan City The starting and ending time is from November 1st of each year to March 31st of the following year, a maximum of five months.

According to the "Taiyuan City Urban Heating Management Regulations": the room temperature reaches 18±2 degrees to be qualified.

What is the price for central heating this winter?

Answer: We have not yet received a notice of adjustment to the heating price. It is still based on the price adjustment of Shanxi Provincial Price Bureau [2008] ] 301 and [2009] No. 281 documents stipulate the heat charging standards. The residential heating price for central heating is 3.60 yuan per square meter per month based on the building area (4.80 yuan per square meter per month based on the usage area). The price is 7.50 yuan per square meter per month based on construction area. (Excluding heating by other energy sources such as electricity, fuel, gas, etc.)

How do urban and rural residents living on minimum living allowances pay heating bills?

Answer: The minimum living allowance for residents in Taiyuan City Households whose housing area is less than 45 square meters will bear 15% of the heating fee according to the current heating charging standards, and the remaining 85% will be borne by the government. The portion exceeding the prescribed area will be paid according to the current heating charges.

It should be reminded that you must bring your ID card, a copy of the original real estate certificate and the completed information form downloaded from the civil affairs official website to the heating company within the specified period from November 1st to December 31st. The certification, accounting and payment of the branch (or thermal station or affiliated unit) can be completed in one go.

The real estate certificate requires the person to be living under the minimum living allowance. If not, please go to the community first to issue a certificate showing the relationship between the two. It is recommended that citizens in need consult the Civil Affairs Bureau, as the heating company is only the handling unit.

What standards are charged for district heating and other energy heating?

Answer: The "Taiyuan City Urban Heating Management Regulations" clearly states that the charging standards for regional coal-fired boilers are based on the reference Taiyuan City's centralized heating charging standards are implemented; charging standards for heating using other methods such as oil, gas, electricity, etc. are generally determined by negotiation between the two parties due to higher costs. If the property rights unit imposes this fee on the individual owner, citizens who think it is unreasonable can call the 12358 price service hotline to report it.

How to calculate and charge heating fees for high-ceiling and ultra-high units?

Answer: For residential buildings with a floor height exceeding 2.8 meters and non-residential buildings with a floor height exceeding 3.2 meters, 0.1 will be charged for each floor height exceeding 2.8 meters. meters, an additional 3% of the heating fee calculated based on the heating area will be charged. The fee for public welfare facilities such as culture, education and protected buildings will be increased to 100%.

The calculation formula for high-ceiling apartments: the building area of ??the first floor * 1.85 (coefficient) * 0.75 * 4.8 yuan / square meter * 5 months; or the building area of ??the first floor * 1.85 (coefficient) * 3.6 yuan /square meter*5 months.

The charging basis is the "Taiyuan City Urban Heating Charge Management Measures" issued in 2010.

How to reduce heating costs if the heating effect is not up to standard?

Answer: There are many reasons why the indoor temperature of the heating effect is not up to standard. According to the "Taiyuan City Urban Heating Management Regulations", if residents cannot receive normal heat due to heat source plants or heating stations, the property owner can apply to the operating department of the heating company after the heat supply is completed, and the user needs to fill in the application form , fill in the specific situation, and after verification, part of the heating fee will be deducted; if the pipe network design of the property owner unit is unreasonable or the pipe network is in disrepair, running, leaking, dripping, leaking, pipe blockage, unauthorized modifications, and valves are not opened, the water supply will be cut off. If the room temperature is not up to standard due to force majeure such as power outage, it will not be included in the scope of reduction.

How to solve the problem of overdue heating fees and being restricted from suspending heating?

Answer: The "Taiyuan City Urban Heating Management Regulations" stipulates that heat users should pay 1 >

Pay the heat bill before January 1st. If the heating fee has been paid, the heating unit shall provide heat in a timely manner; if the payment is overdue, the heating unit shall issue a time-limited payment notice to the heat user. If the bill is still not paid within fifteen days after the notice is issued, the heating unit has the right to restrict or suspend heating, and may also file a lawsuit with the People's Court. Therefore, users should pay the heating fee in full and in time before they can enjoy heating normally.

If a vacant house applies to stop heating, at what proportion should the fee be paid?

Answer: According to Bingchengrural Management No. 201040 and Merger Price No. 2012169, after applying for a vacant house to stop heating, you should pay Heating fee is charged at 30%.

If the house is vacant, the user should submit a written application to the property management company or property rights unit (before October 10th of each year for those who have implemented household control, and before September 30th of each year for those who have not implemented household control). The company then applies to the heating station in the area. The heating station will review it in advance and put a lead seal on the heating pipe network valve of the resident's home. Then the application submitted by the resident will be reported by the heating station to the heating company's operation office, which will be reviewed by the supervision team before feedback. The entire application process is completed after it is signed by the person in charge of the heating company, so the user only needs to pay 30% of the heating fee. However, if the heat of other users is harmed or the safe operation of indoor public facilities is affected, the heat consumption cannot be stopped.

Citizens complain that the heating in their homes is not hot. What necessary information do they need to provide?

Answer: For central heating users, they need to inform the specific address and heating service unit. The current situation is that the heating is not hot. Is it hot or not, do you have to pay the heating bill, and do your neighbors have similar situations.

For district heating users, the specific address and heating service unit must be informed, as well as the heating method used in the community, including self-prepared boilers, gas heating, electric heating, sewage heating, etc. , the current situation is whether the heating is not hot or not, whether the heating bill has been paid, and whether the surrounding neighbors have similar situations. , record it after verification, and dispatch the urban district to which the order belongs to coordinate and supervise the processing.