How to deal with overdue?

What is the processing flow of overdue accounts?

The normal collection of overdue accounts includes four stages: internal collection, on-site collection and entrusted professional credit management company collection. Legal proceedings. For every overdue account receivable that just happened, the enterprise should take immediate action and collect it in time. At the same time, a project file should be established for him and handed over to a collector. When implementing the measures stipulated in the Accounts Collection Procedure step by step, every communication with customers should be recorded as evidence.

What is the processing flow of overdue accounts?

Second, the skills of telephone reminder of overdue accounts

(1) Be prepared: plan carefully before calling, keep customer files at hand, know the details of customers' overdue accounts, give written prompts and keep records.

(2) Insist on your own point of view: when talking with customers, don't deviate from the goal of overdue accounts of customers, and always guide customers back to the issue of debt repayment.

(3) Be timely. Once you are ready, as long as you are calm, don't hesitate to call customers with overdue accounts immediately.

(4) Give customers a sense of urgency. Let customers who owe money feel that they should pay it back today.

(5) Stay alert: Have conversational knowledge of communicating with people and be flexible, but always keep a gentle and polite attitude, even if the other person's attitude is very rude.

(6) Treat people with courtesy: show personal professionalism, establish your own reputation, and improve the impression of the enterprise in the eyes of customers.

(7) Seriously: be meticulous about the problem, be friendly and not frivolous.

(8) cooperative attitude. If the other party is in a non-malicious breach of contract, it is necessary to show understanding to the customer and give suggestions to the customer, and make suggestions for the customer to arrange payment.

(9) Repeat. Constantly asking for money and the amount owed during the call.

Three. What is the specific process of entrusted collection settlement?

(1) The payee fills in the "Settlement Voucher for Entrusted Collection" and provides the collection basis, and entrusts the bank to collect money.

(2) The payee's bank sends the receipt to the payer's bank.

(3) After receiving the collection documents, the payer's bank shall indicate the date and notify the payer to pay within the payment period.