Vivo xplay, the phone suddenly crashed and the screen was black. Why can't I turn on my cell phone? I can receive text messages, but the black screen can't solve anything.

I'm sorry for the inconvenience. Please press and hold the power button 10 seconds or more to try to forcibly restart. If it still doesn't work, I suggest you try Shuangqing. You can press and hold the volume up key+power on key at the same time. When the word vivo appears on the mobile phone, release the power button and continue to press the volume increase button until the robot interface appears. Select Erase Data/Restore Factory Settings, and then press the power key. After the interface jumps, select Restart System Now to restart the phone. Doing so will lose all data on the mobile phone (except the data on the TF card), including installed applications, phone books, short messages, etc. If it still doesn't work, please take the mobile phone to our after-sales service center for processing. The address and telephone number of the after-sales service center can be found in the Settings-More Settings-After-sales service menu. You can also check the address of the after-sales service center in vivo official website:/service/map.html.

If you have any questions, please feel free to consult us. Thank you very much for your support of our vivo. I wish you a happy life!