Current status: (voice, data and other services are completely stopped), and no services can be used.

If your phone is down, please check the following:

1. You can query the balance in advance. If the balance is insufficient, please recharge and restart in time.

2. After payment, if the payment period has passed (the 5th to 25th is the payment period of our company) and the historical arrears have not been paid, the machine will be shut down, and it can be restarted after paying the arrears;

3. Post payment. If the monthly consumption exceeds personal credit, it will also stop. You can start the machine by paying the fee. If the monthly consumption is high, it is recommended to apply for adjusting the quota in the business hall.

4. To check whether to report the loss or stop the business, you need to hang up or answer the machine before you can use it;

5. The above situation has not been solved. You can contact the manual customer service for processing.

If you fail to pay online, online payment may fail for the following reasons:

1. Computer and browser problems:

(1) The computer is not connected to the Internet or the access area is limited;

(2)IE version is too low, the number of password bits is insufficient, and IE parameters are set incorrectly.

2. Payment problem:

(1) Enter the PayEx secure payment platform after the payment is confirmed on Unicom website 100 10. When you choose a bank for online payment, it takes about 30 seconds or more to connect to the security system for online payment (that is, after clicking the payment channel of the selected bank). If there is a network communication failure (the internet is too slow, the modem is disconnected, or the access in the LAN is limited, etc.). ), the submission will be interrupted or failed;

(2) When the online payment security system authenticates the connection (that is, after clicking the selected bank payment channel), you refresh the connection page, and the system prompts: "Duplicate order error". This setting is to prevent some irregular behaviors on the Internet from causing bank settlement. Please place an order again for online payment;

(3) The payment card used is incorrect, the account number and password of the payment card entered are incorrect, the payment function used is not authenticated by the bank, and the amount on the payment card is not enough to pay for the goods.

The above situation has not been solved, so you can contact manual customer service to handle it. When you need Unicom help in the case of international roaming or roaming in Taiwan, Hong Kong and Macao, you can dial+8618610010 with your mobile phone (it can be dialed in all countries that open international roaming or roaming in Taiwan, Hong Kong and Macao).

Buying a recharge card can recharge the number. You can pay for your mobile phone in the following ways:

1 To buy a national one-card recharge card, dial 100 1 1 to recharge;

2 log in to the online business hall/sabmm;

4G primary and secondary cards:/02 UPY;