What is telecom most afraid of? Complaint 400

The most feared complaint of telecom business hall is that of the Ministry of Industry and Information Technology.

The Ministry of Industry and Information Technology is the direct supervision department of China Telecom. Moreover, according to the management regulations of China Telecom, if there are a large number of complaints from the Ministry of Industry and Information Technology in a telecom business hall in a region, the telecom company will adjust the management personnel in the region. In order to avoid the consequences of management personnel adjustment, the local business hall will attach great importance to the complaints of the Ministry of Industry and Information Technology. If the user is not satisfied with the handling of the telecommunications company, or the telecommunications company fails to give a reply within the specified time, the user can directly complain to the Ministry of Industry and Information Technology.

Complaint method:

1, users need to use their real names to authenticate WeChat first, and pay attention to the official account of WeChat of the Ministry of Industry and Information Technology 12300.

2. After paying attention to the official WeChat account, directly select the user complaint in the lower left corner of the homepage, then select Submit Complaint in the pop-up option box, and then follow the prompts to leave your complaint information and contact information.

3. After the user submits a complaint, the Ministry of Industry and Information Technology will forward the relevant complaint information to the corresponding department for handling, and then inform the complainant of the handling progress through SMS.

In addition, users can also choose to complain by phone. The telephone number of the complaint special service of the Ministry of Industry and Information Technology is 1238 1. After the user connects, wait for access to the manual customer service, and then express their demands to the manual customer service. Users can choose telephone complaints or WeChat complaints according to their own habits, and WeChat complaints are relatively convenient.