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How can I complain when I get home easily without a refund?
Black Cat Complaint is a consumer service platform owned by Sina, through which users can complain about the irregular behavior of merchants, and there is also a list of corporate reputation to help consumers choose their consumption behavior.
2018 March 14, Weibo and Sina.com jointly held the 3 15 forum with the theme of "* * * Building a new consumption ecology". The trial operation of the consumer service platform jointly launched by both parties ended and was officially launched. On September 20 19 18, the iOS version of the black cat complaint client was officially launched in the AppStore. 10 year123 October, the black cat complained that the Android client was online.
Users who have disputes with enterprises in the process of consumption can complain by submitting corresponding vouchers through black cats. 2019165438+16 October, the collective complaint function was launched, and the same lawsuit involved many people. After one person initiates a collective complaint, others can participate quickly according to the contents filled in by the sponsor.
This function simplifies the complaint process of consumers and provides a channel and platform for "mutual assistance". At the same time, defenders who participate in collective complaints can share information, form a joint force, expand the influence of complaints, urge enterprises to solve complaints more efficiently, and better safeguard their legitimate rights and interests.
The hot spots of black cat complaint tracking are divided into hottest, exposure desk, classroom, industry trends, reports and regulations. The classification is clearer and it is more convenient for users to find the content they are interested in. At the same time, it also enriches the content sources, presents more consumption hotspots reported by competent departments and cooperative media to consumers, helps consumers fully understand the dynamics of the consumer market, and plays the role of consumption early warning and consumer guide.
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