I only used a short message to buy things in JD.COM, and the order was gone.

Because the account is abnormal. Details are as follows: 1. The account number is abnormal, and the order cannot be found. It can be fed back to customer service to get the order information.

After the transaction is successful, the order can't be found. Generally, the platform deletes the order. Within 24 hours after the general consumer places an order successfully, the merchant needs to upload the express waybill number of the goods ordered by the consumer to the JD.COM system. If you don't upload it, the buyer can't find the logistics information.