Summary of our 3 15 publicity activities

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Summary of Bank's 3 15 Publicity Activities On March 1 15, ICBC Chenxi Sub-branch, led by the local People's Bank, joined a number of banks to take to the streets and actively carried out the social publicity service activities of "March 15 Financial Consumer Rights Day".

The Bank earnestly implemented the relevant requirements of the People's Bank of China and actively arranged deployment activities. On that day, the street propaganda positions were covered with banners, and publicity information stations and billboards were set up. Staff yearn for the broad masses to popularize knowledge such as Strengthening Information Protection and Payment Security to Prevent Telecommunication Network Fraud 15 Question, Publicity on Anti-counterfeiting, Anti-counterfeiting and RMB Protection, Common Sense on Safe Use of Bank Cards, and Financial Consumer Rights Day Publicity Manual.

By focusing on the knowledge of telecom fraud, the risk of bank card theft, and the risk prevention of customer reserve funds and payment accounts, the activity improved the risk prevention awareness and responsibility awareness of financial consumers, reminded the public to pay attention to the protection of personal information, and widely accepted bank consultation.

Summary of the Bank's 3 15 Publicity Campaign March 15 is the annual International Consumer Rights Day. In order to further promote the publicity and education of financial consumers and effectively safeguard their legitimate rights and interests, on the occasion of "3. 15 International Consumer Rights Day", Zhangdelu Sub-branch of Guangfa Bank held a financial publicity activity on March 14, which was welcomed by the general public.

I. The theme of this activity is "Rights, Responsibilities and Risks".

Publicize the legitimate rights of financial consumers, inform them of the proper channels and ways to resolve disputes, strengthen the education of financial consumers' risk awareness and responsibility for their own decisions, and guide consumers to safeguard their rights and interests legally, reasonably and orderly.

Second, one of the publicity themes of this activity is to publicize the New Consumer Law.

The New Consumer Law stipulates consumers' rights such as "safety, information, choice, fair trade, claim, education and respect" and five dispute settlement methods, informing financial consumers of their legal rights and their exercise methods, and various proper channels and complaint methods to solve disputes. Through the "Financial Consumer Rights Day" activities, we will further accurately identify the legitimate rights and interests of financial consumers and guide them to rationally safeguard their rights.

The activity is publicized at the gate of our store. In response to this activity, the bank distributed brochures on the protection of rights and interests to consumers, and also publicized financial knowledge closely related to people's lives, such as preventing telecom fraud and identifying counterfeit money. This activity helped the public to better understand financial knowledge and financial products, effectively enhanced the public's awareness of bank financial products and their ability to guard against financial risks, and created a good atmosphere for assured consumption.

During the activity, the branch attached great importance to the consultation, complaint acceptance and handling of financial consumers, properly handled financial consumer disputes, and took this opportunity to further strengthen the construction of the working mechanism for protecting the rights and interests of financial consumers.