What should I do if a guest loses something important in the hotel?

If it is determined that a guest has lost an important item in the hotel, and as a guest, he can explicitly request to report it to the public security organ or the amount of the lost item is large, the public security organ shall immediately report it to the public security organ and properly keep the scene. That is to say, before the public security personnel arrive, no one is allowed to enter or leave the scene, and no object is allowed to move or prevent entry. When accidents occur in public places, protected areas must be designated for control.

In addition, as a hotel, the hotel is obliged to inform the guests in advance when they check in, so that they can take good care of their valuables. Hotels also have the responsibility to take care of their guests' property. Whether the guests come to spend or not, the hotel has certain responsibilities, but the guests themselves have their own faults, so both parties have to bear some responsibilities. As for how much compensation is appropriate, it needs to be resolved through consultation.

Extended data:

Hotel guests lost items handling system;

(1) After the guest leaves the room, the waiter should check it immediately. Notify the supervisor or the front desk immediately if there are any items left by the guests;

(2) If the guest has left the hotel, the left-over items should be registered in the lost and found register, and the guest's name, room number, item name and the name of the person handling the items should be recorded, and then handed over to the foreman for safekeeping;

(3) The lost property is generally kept for half a year, and the claim form and the lost property will be handed in together after the expiration;

(4) When the guest asks for lost items by letter or telephone, he should go through the claim formalities in the housekeeping department; When claiming, the guest should be asked to sign for it, and the lost guest can also be signed for by the front desk agent.

Phoenix. Who should pay for the things lost in the hotel?