What if the courier doesn't receive the text message?

If you don't receive the text message, you can check your order information, which will show the pick-up code and the courier's mobile phone number, and you can call the courier directly to get the courier.

If there is no pick-up code for the courier placed in the courier cabinet, you can call the customer service phone of the courier cabinet and tell the order number to make an inquiry. The customer service will resend the verification code to the mobile phone, or you can contact the official merchant, who will find the phone number of the salesman corresponding to the express delivery, and then directly contact the salesman to get the express delivery.

Quick compensation:

According to Article 47 of the Postal Law of People's Republic of China (PRC), postal enterprises should compensate for the loss of vouched mail according to the following provisions: if the insured vouched mail is lost or completely damaged, it should be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.