What does China Telecom CRM mean?

Hello, first of all, thank you for your support to China Telecom. Large Customer Relationship Management System (CRM) is a computer management system for business processing, operation management and customer service of telecom major customer management departments. It is an information management-oriented system with customer service as the core. The system takes advanced and mature computer technology and communication technology as the main means, and is organically integrated with other systems of telecom companies at all levels, such as 1997 business system, billing and accounting system, etc. , extract the business data of major customers, analyze the business data, and use the analysis results to guide the business decision-making of enterprises; The system improves the service level and adaptability of telecom enterprises to major customers by integrating the management of major customers department, and realizes the "priority, high quality and preferential" service to major customers and key customers. The system * * * has 1 1 subsystem, each subsystem consists of several functional modules, and the system users use the intranet to operate the system in a browser mode.

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