What can I ask by phone 12345?

12345 You can complain, suggest, consult and ask for help by telephone.

Consultation includes consultation on government information work such as administrative functions, responsibilities, policies and regulations, and working procedures. Complaints include complaints about administrative management, social management, public services and other convenience services. Suggestions include opinions and suggestions on administrative management, social management and public services. The scope of help includes management and service help within the scope of administrative functions and powers.

12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Relevant principles

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers". The work of the hotline 12345 shall be subject to the legal supervision and democratic supervision of CPPCC members, and the operation of the hotline 12345 and the handling of various departments shall be submitted as required, publicized to the public through appropriate means, and voluntarily accepted social supervision.

Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."