What can 96345 solve?

1 65438+1October1,Hangzhou initially set up a unified service information platform, and the convenience service telephone number 96345 began trial operation.

96345 will become an e-commerce service platform. The number will be officially opened on New Year's Day next year. On 2 1, Hangzhou set up a high-profile unified platform for service informatization. After "12345, I need to talk to the government", the slogan "96345, I'm at your service" came to the fore. Hangzhou Digital TV Company has built a unified technology platform for service informatization.

In the first stage, call center platform, 96345 service management system, 96345 service website and interactive TV portal-96345 service area will be built to realize information consultation, service acceptance and call linkage, and support various access modes and feedback modes such as telephone, SMS, website, interactive digital TV portal and email.

In the second stage, the automatic dialing function of customer return visit and satisfaction survey is realized. Users only need to remember a number 96345, and they can transfer to the call hotline equipped by the original unit through traffic linkage. Finally, 96345 Hangzhou e-commerce service platform will be realized.

Main functions of 96345: Public services mainly include tap water (87826789), gas, electricity (95598), communication (10000,10, 10050,/kloc-0. Consultation and inquiry of public services such as postal service (1185), public transportation and finance, and functional departments closely related to the convenience of life such as industry and commerce (123 15) and finance and taxation (12366). In the future, citizens can also pay and recharge the public service industry through the 96345 website and digital TV platform. Community service citizens can complete employment services, social security, rescue services, community health and family planning affairs and policy consultation without leaving home.

Business Convenience Service The public can realize shopping, catering, entertainment, transportation reservation, hotel reservation and so on through this platform.