Does JD.COM charge a pick-up fee?

charging standards

50 yuan/bulky goods, including refrigerators, washing machines, air conditioners, color TVs, dryers, TV cabinets, bulky sofas, electrical cabinets and beds;

30 yuan/China products, including microwave ovens, drinking fountains, cleaning buckets, cabinets, shelves, stereos, gas stoves, water heaters, dishwashers, disinfection cabinets, range hoods, folding beds, computer chairs, shoe cabinets, telephone tables, dressing tables, dining tables, mattresses, medium-sized sofas, ladders and coffee tables;

8 yuan/other small commodities; Negotiation If the pick-up address or weight of the goods purchased by the third-party seller exceeds the pick-up capacity of Jingdong Express, it can be resolved through consultation with the third-party seller. If there is a dispute in the process of handling, you can ask JD.COM customer service to intervene and contact customer service.

Extended data door-to-door pickup charging method:

Field update

Service content: generate a new order, the courier will come to the door to exchange the original goods, and the original goods will be returned to the after-sales department in JD.COM;

Charging method: the new order is delivered to the door or picked up by itself, and will be collected at the door when delivered, and the invoice information is consistent with the original order.

Return?

Service content: generate a pick-up list, and the courier will take the original back to the scene and return it to the after-sales department in JD.COM through logistics?

Charging method: Deduct from the refund, cash payment can be made by issuing a receipt to receive the charging invoice, and the freight invoice can be sent separately (full return) or together with the reopened commodity invoice (partial return of multiple commodities), and the invoice information is consistent with the original order?

Return new parts.

Service content: generate a pick-up list, the courier will take the original goods back to the scene and return them to the after-sales department in JD.COM through logistics, and the after-sales specialist will generate a new list and send it out.

Charging method: charge when the new order is delivered, issue a pick-up invoice, and the invoice information is consistent with the original order.

References:

JD。 COM- help center-after-sales service- After-sales Policy-JD.COM Self-operated After-sales Service-JD.COM Self-operated Pick-up Charge Standard and Charge Method