The cruiser ran aground on a cloudy day:/kloc-I will continue to ride the wind and waves after landing in October

In the online world, we laugh at ourselves as migrant workers. We have no names, only symbols.

But in the real world, we are riders, teachers, flight attendants, screenwriters, financiers and tourists. ...

In the past 2020, we are one of the sentient beings and one of the * * * breaths.

When ordinary people come to life and encounter an extraordinary "epidemic" year, we are worried, confused, moved and prospected together.

In the Spring Festival of the Year of the Ox, China Commercial Network specially launched the topic of "Extraordinary Epidemic Year". This seemingly ordinary human course reflects the extraordinary "epidemic" year of the changeable situation, and also depicts the endless soul of professionals.

If the day without dancing is a disappointment to life, then every ordinary and extraordinary us is making life even hotter.

Text/Huang Yuxi

10 month, this is the first time that Lan Zhi has lived on land for such a long time in more than 8 years.

Lan Zhi is the front desk manager of an international cruise ship. After more than two months of wandering without knowing the future, in this 10 month, she experienced loneliness, waiting, starting from scratch, facing a brand-new land life and thinking about the unknown course after the storm.

In September 2020, she began to learn Spanish from scratch. In the eyes of her classmates, she is a bully-she can communicate grammar with foreign teachers in fluent spoken English, and soon she can take the lead in jumping out of Spanish words and explaining the meaning to her classmates.

Only Lan Zhi knows that her vocabulary is "attributed" to the process of unemployment day after day: "I'm fine, I just read foreign literature at home and learn words every day." At the same time, not surprisingly, she became a good cook-making flower rolls and wrapping jiaozi. Now she knows everything. 10 months ago, she was a professional manager who shuttled between tourists from all over the world and oceans, eating staff meals for eight months a year.

It is said that "the boat is small and easy to turn around", but behind the deck where Lan Zhi once docked, there is an ocean-going ship that can accommodate 5,000 people. It is the top three cruise company in the world, with eight years of cruise work experience and a rare trip around the world. /kloc-During October, a colleague went to a technology enterprise and a colleague worked in a hotel. She was unmoved.

Sitting in the warm light of the teahouse, Lan Zhi calmly tells about the experience and witness in 2020. No panic, no plague, no complaints. After her description, all the stormy waves turned into ripples in the teacup. Drinking tea, Lan Zhi still looks at the sea: working on a cruise ship may not be a familiar choice for a big river civilization, but for Lan Zhi, it is a livelihood and experience. Stranded for nearly a year, she is more eager to set sail.

Nanyang drifting for 60 days

Lan recalled that in the first half of 2020, although the voyage was bumpy, the days of isolation and drifting on the cruise ship were far from the "virus Petri dish" that many people speculated.

65438+1In the middle of October, Lan Zhi boarded a cruise ship on the Singapore-Matai route, with more than 4,000 tourists and thousands of employees. After the voyage, tourists from all over the world disembarked in Singapore. In February, Lan Zhi began to drift on the high seas of Southeast Asia with thousands of colleagues for more than 60 days, spending the Spring Festival and the important node of epidemic spread.

At the beginning of the outbreak, the treatment of China crew was different. Lan Zhi said that cruise employees were allowed to disembark at the port of call, but China employees were not allowed to disembark. With the spread of the epidemic, only tourists are allowed to disembark in the cities where cruise ships stop, and employees are not allowed to disembark. That's why all the passengers disembarked in Singapore at the end of the voyage, and thousands of employees had to stay on board and wait for arrangements. "It doesn't make sense, right? But that's what people stipulate. "

In desperation, cruise ships can only leave Singapore and drift on the high seas. During the drifting, the news that we could dock three times failed. Initially, the cruise ship intended to disembark its employees in Manila, Philippines, but Manila also quickly closed the port. Later, the cruise ship sailed to China and Hong Kong, but an epidemic broke out in Hong Kong. "We are almost at the port and have to drive back." . When I drove back to Singapore, there seemed to be signs of relaxing epidemic prevention measures, and I still couldn't get off the boat.

During this period, many cruise companies around the world stopped sailing on a large scale, which is almost the first time in the modern cruise industry in 60 years. The market value of the world's three major cruise companies has evaporated by more than 300 billion. More than 700 people on the Japanese cruise ship Princess Diamond were diagnosed with COVID-19 virus, and the panic spread to every corner of the country, faster than the spread of the virus.

But at first, fear and panic did not spread to the cruise ship where Lan Zhi was at that time. On the contrary, she described her first wandering days as "like a fairy": "There is no pressure, and there is salary. Play as much as you want. "

It turns out that in order to appease the stranded employees, from bumper cars to water rafting, from basketball courts to sunshine baths, cruise ships open all the entertainment facilities that were originally only open to guests to employees. Every day, the entertainment department organizes employees to dance, swim and even hold employee Olympic competitions. Except for two hours of training every day, the rest of the time is freely distributed and there is no need to receive guests. The contract term was originally until the end of April. Due to the suspension of navigation, the company paid all the wages of the contract period including April in advance at the end of March.

However, on the day of salary, I drifted to April, and I had no income. I could only wander around the sea and didn't know my destination. My colleagues in Lan Zhi are in a slump. "Fear on the beach says fear, and there is a sigh in the ocean." An employee has suspected symptoms, and the drifting journey has reached the most difficult time.

Lan Zhi recalled that at that time, the captain broadcast to the whole ship, asking all employees to be isolated in a single room for two weeks, and everyone could live in the guest room. She lived in a balcony room with sea view, and three meals were delivered by a special person. She took her temperature twice at home. Working at sea all the year round, coupled with her cautious and quiet personality, made her accustomed to the ups and downs of floating life.

But "flowers leave Shui Piao", far from the land, lonely, uncertain future, loneliness and leisure will inevitably come to mind. Lan Zhi and his colleagues strolled to the balcony one by one. They came from different countries and enjoyed the same loneliness, chatting from a cabin to all directions.

Fortunately, there was a false alarm, and colleagues with suspected symptoms were finally safe and sound. In fact, there are more than 60 luxury cruise ships in the cruise company where Lan Zhi works, and none of them has the severe challenge of "Diamond Princess".

It was not until the cruise group communicated with Shanghai that the tortuous way home was finally settled. In late April, Shanghai Port gave the green light. After more than two months and more than 60 days of long drifting, more than 300 China sailors finally set foot on the motherland with her.

"Bone-to-cotton palm" was forced to be abandoned

In May, 2020, after two weeks of hotel isolation, waiting for Lan Zhi were eager relatives and waiting more vaguely than drifting at sea.

In front of Lan Zhi was a major pause in his eight-year cruise career.

Usually, the labor contract between employees and overseas cruise companies is flexible, with a term of 4 to 6 months, during which the service voyage rotates, and then it is renewed according to the situation of both parties after the end of a contract period. In 2020, Lan Zhi's labor contract ended at the end of April. After landing, it means that there is no guarantee of employment contract, no income, and overseas companies have not paid their employees the "five insurances and one gold" in their home country. She also needs to pay medical and social insurance fees in China through other channels.

"It is a lie to say that you are not anxious." Lan Zhi, who thinks it doesn't matter, still admits that in the past 2020, "the state was not particularly good".

Not spending a penny, eating savings is second. For Lan Zhi, without the sense of value brought by work and the delay in waiting for the return notice, her spirit is empty. "I like the feeling of being busy and have a sense of accomplishment. Now I feel that my value is gone and I can't reflect it. "

In front of her, Lan Zhi speaks slowly, but behind her calm glasses, she is comfortable with tourists from all over the world.

As the front desk customer service manager who directly deals with customers, although she is in the middle level, she still has to go to the guests to solve the dispute in the face of four or five thousand tourists and 5% complaints. At the same time, her customer service department is also responsible for the boarding and checkout process, and manages her employees, arriving at 10 hours 8 times a day. Lan Zhi said that as soon as she got on the boat, her work intensity was so great that she didn't have time to miss home. There is no such thing.

After eight years of tempering and washing, today's Lan Zhi, like an experienced old Chinese doctor, can hold the "pulse" of tourists of different nationalities and cultural backgrounds: Australian guests are dissatisfied and their faces are full of unhappiness; British guests complain politely and accurately, without losing their temper or shouting, but they can make a list; North America is the biggest source of cruise tourists, and American guests are also very smart. When complaining, they like to bypass the grassroots service personnel and say "I want to see your manager" directly. It used to be a "paradise" to take the Asian route, but now it is getting smarter and smarter. More and more Asian tourists go to travel guide websites, meet smart guides, and learn to claim benefits by complaining.

As long as it is a working day, gentle Lan Zhi should have a gentle personality and great patience to face a wave of "bullets" opened by guests. Most of the time, she can turn the spring breeze into rain. This is the sense of pleasure and value brought to Lan Zhi by this job that outsiders seem to be extremely worried about-besides being able to contact and communicate with people from different cultural backgrounds, it is fresh every day, and it can also catch the "mines" thrown by guests again and again and "mine" smoothly.

Eight years ago, when Lan Zhi just entered the international cruise industry, few China employees entered the management, and even were treated with "strange eyes". At that time, she was known as "going through five customs and cutting six generals", and passed the written test of 1, three oral English interviews and three online exams. Today, in the ranking of "bar", she is only half a bar away from the position of department manager. So far, only one person from China in her company has become a department manager.

With the arrival of the epidemic, she was forced to abandon the "bone-to-cotton palm" she practiced when she abused me thousands of times.

Break the waves and wait for time.

On second thought, Lan Zhi thought, maybe life is like this, losing the east corner and getting mulberries.

After the isolation, Lan Zhi returned to his hometown in Shandong, accompanied his mother for surgery, and returned to his hometown in Beijing more than a month later. She remembers her mother saying, "It's the first time you've been at home with us for so long for so many years." At that moment, Lan Zhi felt that "there is a silver lining behind the dark clouds".

In the past eight years, Lan Zhi has lived an amphibious life, working at sea for eight months and spending four months on land every year. No matter for her parents or her husband who works internationally, Lan Zhi's time with her is limited. After graduating from college, she has been busy with plans for further study. Now, it has been suspended. "This is a rare opportunity. I can use this time to get along with my family. " Lan Zhi accompanied her parents to maintain her health, picked up books and textbooks, washed her hands for her husband to make bride soup, and relived the wonderful time of study.

At home, when she has nothing to do, she reads English classic novels and attends the cost teacher's class. Lan Zhi has many South American colleagues. When she took the American route, she found Spanish very useful, so she went to the Spanish class of Cervantes College in Beijing and became a student again. There is no end to learning, and life has a cliff. Lan Zhi has arranged her unemployment time to be full, but she still hopes to "integrate knowledge with practice"

Some colleagues in China changed their tracks in 2020, or went to hotels or technology companies. Lan Zhi didn't want to change careers in a hurry, but chose to stay at home and wait for orders. She hopes to board the ocean as soon as possible and realize the real "trip to Wan Li, learning from thousands of books".

In the past eight years, she has traveled in Asia, Europe, Oceania and America, and her footprints are only in Africa and South America. This is also an important reason why she can persist in the sea for 8 years-feel the scenery around the world and appreciate the customs of all countries in the world.

The seemingly untouched ocean drifting is actually full of novel journeys. The company allows employees to land in Hong Kong during rest and parking, and they can apply for replacement when they are tired of a route. Taking this opportunity, Lan Zhi traveled around the world with colleagues from all over the world.

They entered the Mediterranean Sea with a broken coastline, caught a glimpse of the glory of the Renaissance and enjoyed the sunshine of five Italian fishing villages. She can follow the ocean current and see the rugged ANZ Fjord. Lan Zhi likes northern Europe, which is famous for its cold, and she marvels at the grandeur of St. Petersburg Blood Cathedral. The buildings in Stockholm are neat and magnificent. ...

Although the company has sold two old ships in order to reduce losses, and the global cruise industry has passed the cold winter of 2020, and even ushered in 202 1 with trepidation, Lan Zhi believes that she will wait until the day when she resumes sailing, and she also believes that the cruise industry is rising. She has seen a turning point.

From June 5438 to February 2020, domestic cruise ships to Xisha Islands resumed service, and companies in Lan Zhi also resumed service in Singapore. She saw changes: tourists need to issue negative nucleic acid certificates, public places need to wear masks, and smart meters monitor distance and health. Buffet has changed from taking guests' meals to delivering meals to employees ... Lan Zhi learned that the ventilation system of some cruise ships is also being transformed from central air conditioning.

"Confidence is golden" spread to all walks of life in 2020. Lan Zhi also believes that whether in emerging markets such as China or traditional markets such as Europe and America, tourists are optimistic about cruise tourism. In August, 2020, Carnival Cruises announced the resumption of North American routes in August 1. According to statistics, within three days, the number of cruise bookings soared by 600% compared with that before the announcement.

When I walked into Cervantes College, Lan Zhi had short hair and wore a pair of glasses, which was almost the same as when she traveled overseas to study 10 years ago. There is a stuffed bear hanging on the bag, which was given to her by an old English lady five or six years ago. Lan Zhi said that she was not satisfied with who would "serve" the old lady at that time. Only when Lan Zhi came to solve the problem did the old lady give her her doll with a smile.

Maybe one day in the near future, this little bear will accompany Lan Zhi on the deck again, and ride the wind and waves to the unknown world.