Polite expressions used in work

Since ancient times, people in China have attached great importance to polite expressions used in their work, especially in the workplace, which can be said to be very important, and also affects their every step of development in the workplace. Here are some polite expressions they use in their work.

Polite expressions at work 1 1, greetings

Greetings generally do not emphasize the specific content, but only show a courtesy. When used, it is usually concise and clear, and it is not bound by the occasion. On no occasion should you omit greetings when meeting people. At the same time, no matter who greets you in any way, you should give a corresponding reply and don't ignore it. In communication with people, common greetings mainly include "hello", "good morning", "good afternoon" and "good evening".

When greeting foreigners, it is best to use international greetings. For example, how to use English? (Hello) Wait.

2. Welcome speech

Welcome language is an indispensable polite language when receiving visiting guests. Such as "welcome", "welcome everyone", "nice to meet you" and so on.

Step 3 apologize

In daily communication, people sometimes inevitably influence or disturb others for some reasons, especially when they are rude, stand up, defend themselves or miss, they should apologize to each other promptly, actively and sincerely. Common ways of apologizing are "sorry", "please forgive", "sorry", "rude" and "sorry to have kept you waiting". When you are embarrassed to apologize in person, you can also express it by phone or text message.

4. Please ask for help

Request language refers to the necessary language you should use when you make a request or request to others. When you make a request or request to others, you must first take the word "please" and be sincere in attitude and tone. Don't sell yourself short, let alone be arrogant. Common pleadings include "excuse me", "sorry", "thank you" and "trouble you". In Japan, people often say "Please take care" and "Please". English-speaking countries generally use "Excuseme".

5. Consulting language

Consultation language refers to the frequent and appropriate use of consultation language such as "Do you need help", "What can I do for you", "Do you have anything else", "Can I come in", "If you don't mind, can I have a look" and "Do you think this is ok", which will make others.

Step 6 greet

Compliment refers to the words used when others express their compliments. In communication, we should be good at discovering and appreciating the strengths of others and give them sincere praise in time.

This can not only shorten the psychological distance between the two sides, but more importantly, it can reflect your tolerance and kindness. Common compliments are "very good", "not bad", "great", "really great" and "really beautiful". In the face of compliments from others, we should also respond positively and appropriately. Such as "thank you for your encouragement", "thank you", "you flatter me", "you are not bad" and so on.

7. Reject language

Refusal refers to the language that implies with euphemistic words when it is inconvenient or difficult to directly explain the original intention, so that the other party will understand. In interpersonal communication, when the other party puts forward a question or request and it is difficult to answer the other party's "yes" or "no", some evasive language can be used to refuse. For example, to explain to the manager a visitor or uninvited guest that you haven't seen for a while, you can say politely:

"Sorry, the manager is having an important meeting. Can you come back another day? "

"Would you please make an appointment with the manager and contact you later?"

If the visitor is still pestering, he can smile and say, "I'm really sorry, I can't help you."

Step 8 say goodbye

Although farewell language gives people a sense of politeness, it is also sincere and warm. When you say goodbye to others, you should be friendly and gentle, your language should be measured, and you should be tactful and humble. For example, "Thank you again for coming, and you are welcome to come again!" "Nice to meet you. I hope to contact more in the future. " "Thank you very much. I will see you soon. " Wait a minute.

Polite expressions used in work 2 "four haves":

The first is to measure.

This is the first question of language appropriateness and politeness. To achieve a measured language, we must cooperate with non-linguistic elements, know ourselves and ourselves in background knowledge, make clear the purpose of communication, choose a good communication method, and pay attention to how to express it properly with words and actions. Of course, discretion also includes the discretion of specific words.

The second is politeness.

The etiquette of language is greeting. Etiquette language has five common idiomatic forms, which express greetings, thanks, apologies, farewell and return gifts. Greetings are "hello", farewell is "goodbye", thanks are "thank you" and apologies are "sorry". Return is an answer to express gratitude and apology, such as "Never mind", "Never mind" and "Never mind".

The third is education.

Speaking appropriately, being knowledgeable and using elegant words are the signs of educated speech. Respecting and understanding others is an important manifestation of educated people. Respect other people's private lives, clothes, furnishings and hobbies that conform to moral norms, and point out politely and kindly when others do have shortcomings. Forgiveness means being kind to others when they are impolite.

The fourth is to have knowledge.

In a highly civilized society, we must attach great importance to knowledge and respect talents. A knowledgeable person will be respected by society and others, while an ignorant person will be despised by society and others.

"Four Avoidances":

The first is to avoid privacy

Privacy is something that can't be made public or doesn't have to be made public. Some are flawed and some are secrets. In a highly civilized society, except for a few people who need to know about privacy, ordinary people don't need to know. Therefore, it is an important aspect of politeness to avoid talking about and asking about privacy in verbal communication. Europeans and Americans generally don't ask each other's age, occupation, marriage, income, etc., otherwise it will be considered impolite.

The second is to avoid shallowness.

Shallow means that you don't pretend to understand, "teach others" or speak layman's words, or don't talk about benevolence and righteousness. You only know that rice, oil, salt, chicken, pig and cat, you have long and short. Words are monotonous, vocabulary is poor, sentences are unreasonable, and white words are often spit out. If shallow people meet, they don't feel shallow, but educated and knowledgeable people will undoubtedly feel unhappy when they listen to their conversation.

Society and nature are the oceans of knowledge, and it is impossible for each of us to become a universal doctor or a knowledgeable person. We should learn that there are specialities in the technical field, but there are always places that are not as good as others, and there are always places that we don't understand. We should be modest and prudent, and don't make wild comments.

The third is to avoid vulgarity.

Vulgarity refers to rude and even filthy words, full of foul language, ugly words and obscene words, which can be traced back to ancestors, sisters and descendants all over the world. Rudeness is the most impolite language. It pollutes a national language.

The fourth is taboo.

Taboo is a phenomenon, thing and behavior that human beings regard as taboo, and taboo words have a conventional corresponding relationship with the words they replace. Taboo words commonly used in society are also important polite words in society. They tend to care about each other's feelings and avoid taboos.

Here are some important taboo words:

The first is the taboo words to express fear. For example, there are quite a few taboos about death, and even things related to death should be avoided, such as coffins, longevity materials and longevity boards.

Secondly, avoid the physical defects of the other party and related personnel. For example, people with serious physical defects are now called "disabled people", which is an elegant taboo.

Finally, there are verbal taboos about things and behaviors that are not open to moral customs. For example, going to the toilet is called "going to the toilet".

Polite expressions used in work 3 I. Cross-civilization expressions:

Hello, please, thank you, sorry, goodbye. Second, answer the phone:

1, hello, this is xx, who are you looking for?

2. Yes, I am. May I ask who ...?

Just a moment, please. I'll check his office phone number for you. ...

Sorry, the comrade you are looking for is not in. Can I take a message?

Sorry, Comrade XXX is busy, please wait a moment.

6. What can I do for you?

Sorry, I didn't catch that. would you please say that again.

8. Hello, please come in (sit down).

9.who are you looking for?

10, what needs to be done?

Second, the reception of visitors:

1, please wait a moment, I'll handle it for you right away (sorry to keep you waiting).

Sorry, the comrade in charge of this work is out. You can leave the relevant materials, and I will give them to him.

Sorry, your procedures are incomplete. Please complete the formalities before proceeding (point out which procedures are incomplete, what materials you need to find or which leader).

4. This matter is handled in xx. He works in room xx ... (I'll take you there. )

We will check your problem as soon as possible. Thank you for your support to our work (if the reflector agrees, leave your contact information and give it back to him in time after verification).

6. Sorry, this question needs to be asked by the leader. Can I give you an answer later?

7. I'm sorry, this problem does not conform to the relevant policies and cannot be solved for the time being. Please understand.