How to complain about Great Wall Broadband?

According to the national laws and regulations, the jurisdiction of communication operators (China Mobile, China Unicom, China Telecom and China Tietong) lies with the Provincial Communications Administration and the Ministry of Industry and Information Technology, while the industrial and information departments of provincial and local governments have no jurisdiction. Our Committee has no right to interfere with the requirements of the telecommunications industry. For such requirements, it is recommended to consult the telecom operators at telephone number:10086.10010000.

You can also complain to the Provincial Communications Administration and the Ministry of Industry and Information Technology, or to the National Telecom User Complaint Acceptance Center, so as to better solve your demands.

National Telecom User Complaint Acceptance Center: 0 10- 12300. China Internet Illegal and Bad Information Reporting Center: 0 10- 12377.