I don't know 1 What about this store?

I bought a lot of things at 1 store before, and this is the worst time. I feel that 1 store seems to have changed the courier company, and the service quality has dropped a lot, which can't be compared with some online shopping stores with their own courier companies. Now I will briefly describe my receiving experience this week for your reference. The goods ordered on Thursday were delivered to your door, so I chose to make an appointment for delivery on Saturday. On Saturday morning, I received a courier message, which clearly stated the courier number and the phone number of the deliveryman. As before, it feels good. I waited at home, and no one sent me until afternoon 14:00. I wanted to go downstairs and buy something to eat, so I called to ask if I missed it. I have no choice but to go downstairs first. It took me 30 minutes to watch the clock. When I came back, I found that my mobile phone had missed calls. Maybe I didn't hear it when I was shopping. I'm afraid it's a courier phone. I checked it with the text message and found it was different. I called by SMS, but I still couldn't get through. I hesitated, afraid to answer that strange phone call, for fear of some trap. At night 19:00, the courier still didn't arrive. I called SMS again and finally got through. I told him the situation. He said that the call I missed was from the courier, not his colleague. Then he asked me why I didn't answer it. I didn't bother to explain, so I asked him if he could deliver it. I will be at home tomorrow morning and have something to go out in the afternoon. He said he couldn't do it today, and he would tell the company that it must be delivered tomorrow morning.

On Sunday, I received the express message early in the morning. The phone number is different from yesterday, but because of the promise of the courier yesterday, I am more at ease and wait at home. It's 1 1. The courier hasn't arrived yet. I'm a little worried. I called the phone in today's text message again, but I still couldn't get through. Then I called 10. I can't. I postponed the afternoon. I dare not go shopping. I ordered takeout and waited at home. At about 4: 00 p.m./kloc-0, I received a call from the warehouse of store 1 asking if I had returned the goods, saying that my goods had been returned to the warehouse. I immediately got angry and told the above story. Because it's still early, delivery is required today. The warehouse staff said it was impossible and had returned it to the warehouse. Because tomorrow is Monday, I have to go to work, my husband works the night shift on Sunday, and I have to catch up on sleep on Monday, so I require the express delivery to be delivered after Monday night 19:00. The warehouse staff made it clear that there would be no problem. I confirmed it at least three times, and the warehouse said that the express delivery could not be delivered until Monday night 19:00.

I received the express message early Monday morning, which was different from the previous two times. This time I learned my lesson and called back immediately after receiving the news. Amitabha, someone finally answered this time, and I told him the address. The courier asked me where I came from, and I said I was from "1 shop". His attitude is extremely bad. He said that he is not from 1, but from COFCO. I explained that 1, I immediately called 400 in 1, and 400 said that because the master had just arrived, I didn't know much about the situation. Then through a series of inquiries and waiting, I finally got the phone number of the real courier who delivered the goods to me today from 400. 400 clearly told me that the delivery was written after today 19:00, so let me not worry. I'll call the courier right away. The courier said that the goods had just arrived and someone was at home. No problem. I was dumbfounded at once. Look at the time: morning 10: 00. My husband just fell asleep at this time! I dare not call home again. When I got home at night, my husband scolded me. I was so angry that I couldn't sleep well. I couldn't speak, so I had to coax. Then I fainted when I saw the goods. The whole delivery box is all wet, and obviously something is missing. Husband said that he also found it at that time. When he opened the box, he found that the laundry detergent was leaking, so he asked the courier to take it away directly. But he was so sleepy that he didn't look carefully, didn't clean up, and got all over the floor. I immediately began to clean up, and found that a bottle of tightly wrapped bath liquid also leaked, leaving only half a bottle, which was very angry. The next day, I called 400 again to reflect this situation. 400 said that the laundry detergent taken by the courier at that time had been recorded and the money would be refunded as soon as possible. Ask me if I can get a coupon of 20 pounds for buying that shower gel. I thought of the best express delivery in 1 store, but I was afraid to return it, so I had to agree. 20 coupons will arrive soon, but up to now, I haven't been paid back for the laundry detergent. If you call 400 again, the staff will say "sorry, please wait patiently", "sorry, please wait patiently" and "sorry, please wait patiently" with a good attitude, and nothing else will make people angry.

This is all my experience. It's been exactly a week since I booked it, and things haven't been solved yet. As a matter of fact, the goods in 1 store are not cheaper than those in supermarkets. I just wanted to be convenient, so I chose to buy such heavy things as laundry detergent, disinfectant and shower gel here instead of carrying them home by myself. After this time, I dare not shop at 1 again. There is no need to remind other buyers: after three delivery experiences, I can conclude that the express phone number in the short message sent by Store 1 is different from the actual delivery phone number. I asked this question, and they explained that the courier company is responsible for sending text messages in the morning, but the distribution of express mail is another department, so the two are completely different. If it happens to be the same, it can only show that you have a good character.