What do salespeople who sell glasses usually need to do?

1. If a guest wants to enter the store, open the door for him, greet the customer in a friendly way, walk to the door or send him out, and keep smiling all the time.

2. The documents shall be filled in accurately, the frames and lenses shall meet the requirements of the guests, the total amount and discount price shall be calculated correctly, and the documents shall not be altered or smeared.

3. After the payment is completed, the customer should be prompted to check whether the payment is correct and give it to the customer to take the mirror sheet; When taking the mirror, please indicate that the mirror has been taken on the customer retention form and inform the customer of the after-sales commitment, use and maintenance methods. When packing the goods, the clerk should hand the goods with both hands and politely express his gratitude: please take it.

4. After the guests leave, they should arrange relevant bills and articles in time.

5. Follow up the mirror/complaint

Check whether the glasses of the day and the glasses of temporary guests have been processed, and inform the guests in time and discuss the solution if the glasses are not delivered in time; Follow up complaints and reply to guests in time.

6. Pay a return visit to the guests with glasses, find problems in time, make records, and file for each guest with glasses (pay a return visit to the guests within one week after the installation of new glasses and ask about their wearing conditions. It is recommended to come back for maintenance when you have time; On holidays, you can send text messages to greet guests in the name of "* * * Glasses * * * Branch", and fill in customer files, lens use records and daily sales reports in time.

7. Clean the floor, shelves and goods in time, and keep the window clean, novel and beautiful; Clean up and update promotional activities, props and promotional materials in time.

8. Instrument maintenance

Clean the computer optometry instrument and comprehensive optometry instrument before each optometry for guests, and maintain the instruments in the store in time. If the problem is found at the first time, it will be reported at the first time and solved at the first time, which will not affect the normal operation of the store.

9. Treat customers who come to our shop to check their eyesight, repair their glasses or clean them with warm reception, thoughtful service and dedication like friends.

10. Give a warm reception to customers who want to return goods, and properly handle specific problems.

Extended information glasses are composed of lenses and frames. Myopia glasses, hyperopia glasses, presbyopia glasses and astigmatism glasses. There are also special glasses for viewing 3D stereoscopic images or virtual real images.

Other types of glasses include goggles, sunglasses, goggles, etc. , provide all kinds of protection for the eyes. Modern glasses usually have a nose pad in the middle of the lens and a cushion where the left arm and right arm rest on the ear.

People who love beauty or are not used to wearing glasses can choose to correct their vision with contact lenses. Although contact lenses and laser correction surgery have become more and more popular in recent years, glasses are still the most common tool to correct vision.

References:

Optical shop _ Baidu Encyclopedia