How to reply to the guests when the hotel receives favorable comments during the epidemic?

1, dear customer, thank you very much for your support. It is our greatest honor to be recognized by you, and it also gives us great motivation for continuous improvement and innovation in future services. We look forward to your coming again and we will serve you wholeheartedly.

2. Distinguished guests: Hello! Thank you for choosing such an important day to spend in XXX. It's our pleasure to celebrate your birthday. Your satisfaction will be our driving force. We will continue to improve and strive to do better. XXX looks forward to your coming again.

Distinguished guests, thank you for your pertinent comments. We deeply apologize and regret for your unpleasant experience during your stay. Hotel management attaches great importance to the opinions of every guest, and we will further improve and improve our facilities and services. We sincerely look forward to your coming again.