What if Huawei's mobile phone is poisoned?

1. It is suggested that you update the virus database and conduct virus killing again:

(1)HarmonyOS: mobile phone housekeeper > Gear button > Anti-virus software update and network killing, when only WLAN is connected or all networks are selected.

(2)EMUI8.X and below: click on mobile phone housekeeper > Virus killing > Gear button > Manually update the virus database, and suggest that you turn on the switch of automatically updating the virus database and updating the virus database only under WLAN, so as to update the virus detection database in time and improve the system security.

(3)EMUI 9.X and above: mobile phone housekeeper > Gear button > Network virus killing, select only when connecting to WLAN or under all networks.

2. If the problem is not solved, it is recommended that you restore the factory settings of your mobile phone.

Tip: Restoring the factory settings will delete the data in your device, including your account, system settings and data, installed applications and their data, etc. To avoid the loss of important data, please back up your data in advance (third-party applications such as QQ and WeChat need to be backed up separately), and be careful not to back up suspicious applications to avoid being poisoned again when restoring.

enter the settings, search and click Restore Factory Settings, and complete the operation of restoring factory settings according to the screen prompts.

3. If the problem cannot be solved after the factory settings are restored, it may be that the virus has tampered with the system files. Please back up important data in advance (QQ, WeChat and other third-party applications need to be backed up separately) and take the purchase certificate to Huawei Customer Service Center for testing and processing.

Warm reminder:

It is recommended that you use the application market to download and install applications to ensure the security of the system. In daily use, it is not easy to click on unknown links.

Please feed back the link of the poisoned website to Huawei's after-sales service hotline, and the mobile phone housekeeper will add this website to the background monitoring. The next time you visit or other users visit this kind of website, the browser will send out a reminder to avoid accidental clicking leading to cell phone poisoning.

The related links are as follows: Huawei Customer Service Center makes an appointment for service, maintenance, spare parts price inquiry and consignment service.