Insurance regulatory bureau responds to civil disputes. what's to be done

China Insurance Regulatory Commission (hereinafter referred to as "China Insurance Regulatory Commission") was established on November 18, 1998. It is the competent department of commercial insurance in China, and a institution directly under the State Council. It performs administrative functions under the authorization of the State Council, and uniformly supervises and manages the national insurance market in accordance with laws and regulations. The Insurance Regulatory Bureau accepts the vertical leadership and unified management of the China Insurance Regulatory Commission, is responsible to the China Insurance Regulatory Commission, and performs its supervisory duties in accordance with the relevant laws and regulations of the state and the rules and regulatory documents issued by the China Insurance Regulatory Commission.

if a citizen disagrees with the reply of the insurance regulatory bureau, he may apply for reconsideration in accordance with the regulations on letters and visits, and if he disagrees with the reconsideration, he may apply for a review.

if it is a civil dispute, you can directly file a lawsuit with the local people's court.

here are the regulations and legal provisions.

I. Regulations on Letters and Visits

Article 34 If a complainant refuses to accept the opinions made by an administrative organ on handling letters and visits, he may, within 3 days from the date of receiving a written reply, request an administrative organ at the next higher level that originally handled the administrative organ for review. The administrative organ that receives the review request shall put forward the review opinions within 3 days from the date of receiving the review request and give a written reply.

article 35 if a complainant refuses to accept the review opinions, he may request a review to the administrative organ at the next higher level of the review organ within 3 days from the date of receiving the written reply. The administrative organ that receives the request for review shall put forward the review opinions within 3 days from the date of receiving the request for review.

the review organ may hold a hearing in accordance with the provisions of the second paragraph of Article 31 of these Regulations, and the review opinions after the hearing may be publicized to the public according to law. The time required for hearing shall not be counted within the time limit specified in the preceding paragraph.

if the petitioner refuses to accept the review opinion and still makes a complaint request based on the same facts and reasons, the petition offices of the people's governments at all levels and other administrative organs will no longer accept it.

ii. Civil Procedure Law of the People's Republic of China

Article 3 The provisions of this Law shall apply to the people's courts in accepting civil lawsuits brought by citizens, legal persons, other organizations and among themselves for property relations and personal relations.

on the premise of safeguarding the legitimate business autonomy of insurance institutions, the Shanghai Insurance Regulatory Bureau will perform its supervisory duties in accordance with relevant national laws and regulations as well as rules and regulatory documents issued by the China Insurance Regulatory Commission.