The skills of account managers in communicating with customers through email and SMS at work include

The skills of communicating with customers' emails and text messages in the account manager's work: make sure your emails and text messages are clear, use polite language, reply to customers' emails and text messages in time and provide useful information.

1. Make sure your email and text messages are clear. Please read and edit your information carefully before sending emails or text messages to ensure that they are concise, clear and easy to understand.

2. Use polite language. When communicating with customers, please use polite expressions, such as "thank you" and "sorry". This can enhance the trust of customers and establish a better relationship.

3. Respond to customers' emails and text messages in time. If you can't reply to the customer's email or SMS immediately, please tell them when you can reply as soon as possible. This will let customers know that you attach great importance to their requirements and will deal with them as soon as possible.

4. Provide useful information. In email or SMS, provide useful information as much as possible, such as product information, price, promotion activities, etc. This can help customers better understand your products and services and make more informed decisions.

Matters needing attention in work

1. Maintain work efficiency: be as efficient as possible, arrange time reasonably, and avoid procrastination and waste of time. Seek help or advice in time when encountering problems or difficulties.

2. Pay attention to communication skills: when communicating with colleagues and customers, pay attention to your own language and expression, and convey information as clearly as possible. At the same time, we should also listen to each other's opinions and needs and make a positive response.

3. Protect company secrets: confidential company information or customer privacy shall be kept strictly confidential and shall not be disclosed to external personnel or institutions.