Hegang government hotline

What is the mayor's hotline?

1, the mayor's hotline is an important channel for the government to keep close contact with the masses and solve problems for the people, accept the criticisms, suggestions and supervision of the masses on government work, and coordinate and solve the difficulties and problems encountered by the masses in their daily lives;

2. 12345 generally refers to the public service platform built by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and not just the phone12345;

3. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations;

4. 12345 Hotline: According to the principle of "if you are in harmony, you will answer", it will classify and integrate the non-emergency government hotlines set up by all levels and departments to provide business inquiries, consultation, complaints, help, public services, opinions and suggestions collection, opinion polls and other services to the public;

5. The work of 12345 hotline shall be supervised by NPC deputies at the corresponding level and democratic supervision by CPPCC members, and the operation of 12345 hotline and the handling of various departments shall be submitted as required, and it shall be made public to the public through appropriate means and voluntarily accepted by the society;

6, comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Legal basis: Article 2 of the Regulations on Letters and Visits.

Petition as mentioned in these Regulations refers to the activities that citizens, legal persons or other organizations use letters, emails, faxes, telephone calls, visits and other forms to reflect the situation to the working departments of people's governments at all levels and people's governments at or above the county level, and put forward suggestions, opinions or complaints, which are handled by the relevant administrative organs according to law.

Citizens, legal persons or other organizations that reflect the situation in the form specified in the preceding paragraph and make suggestions, opinions or complaints are called petitioners.