How to avoid service complaints

Classification by shipper type

1, departmental telephone customer

First of all, we should calm the customer's excitement, promise the customer in a responsible manner within the scope of commitment, and deal with it seriously.

2. Single customer of departmental network

Confirm the delivery information with customers, including centralized delivery information such as name and delivery address, and inform the department telephone number to make the online list into marketing. If the phone can't be connected, please reply every 2-3 minutes if it is a landline. If it's a mobile phone, notify the shipper by SMS, tell him that the phone can't be connected, and indicate the address and phone number of our department in the information so that he can contact us conveniently.

3. The main customers of this department

First of all, from the customer's point of view, the accident is very unfortunate, but in the case of not affecting the long-term interests of the department, the department will be given preferential treatment and compensation within a certain period of time. Visit the customer again the next day after the matter is solved and apologize.

4. Department door-to-door customers

Attitude is very important. Be humble and convince others by reasoning.