How many complaints about heating in Zhangjiakou?

You can call 12345 to complain about heating problems in Zhangjiakou. Details are as follows:

1, 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public * * service platform established by local municipal people's governments, which consists of telephone number 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and provide "7-* * * service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations;

2. The work of the 12345 hotline shall be supervised by NPC deputies at the corresponding level and democratic supervision by CPPCC members, and the operation of the 12345 hotline and the handling of various departments shall be submitted as required, and it shall be made public to the public through appropriate means and voluntarily accepted by the society; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Legal basis: Article 37 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

Consumers' associations shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.

People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.

Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.

Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.