How to refund after the courier is rejected?

Taobao Express refused the seller's non-refundable solution;

1. Merchants who join the 7-day refund without reason should return the goods to customers as required, but customers who have no reason to return the goods should bear the logistics costs of returning the goods.

Second, there is no reason to refund the seller for not joining for 7 days. The seller can refuse the buyer a refund, and must ensure that the goods are flawless and the packaging is not damaged.

Third, if a refund agreement is reached, the goods will be returned to the seller by express delivery and then the money will be returned to the buyer.

How to apply for rejection of courier refund:

First, if you don't receive the goods, you will refuse to sign directly, and you will be notified by text message or telephone. If the message tells you to reply to some letters and refuse to sign them, do as required. If it's a phone call, you need to tell the courier that you don't want it. The express mail needs to be returned the same way.

Second, in the process of returning express mail, you need to pay attention to your logistics status. Check whether the express mail is on the way back, whether the logistics is updated or shows that it has stopped for a while. You need to ask the courier company about the status of your express mail.

How to get a refund when Taobao Express refuses is: check the regional outlets of its own express delivery in official website and find the contact information. For example, if you are in "xx District, xx City", you can check the telephone number of the courier company in "xx City". Write down your order number. If necessary, ask the staff to check for you. After the phone call, explain your situation and tell you that you need to return the courier and get a refund.

3. After the logistics shows that the express mail has been signed by the seller, you need to contact the seller with Wang Xin or Ali Want Want to ask if the seller has received the express mail and can apply for a refund.

4. After the seller says that you can apply for a refund, you click the "Refund" button at the back of the order, and fill in the reason for the refund and the logistics of the return.

5. The reason for refund can be "no reason to return the goods within seven days", the "logistics company" of "return logistics" should fill in the courier company you received before, and the "logistics single number" should also fill in the single number sent to you by the seller.

6. Fill in all necessary items, submit the return application and notify the seller, and the seller will handle your request after receiving your return application.

7. The refund system will prompt you. The money will be returned to Alipay first, and then to your bank card. If you use Alipay wallet, the money will be returned, and the Alipay service center under Alipay wallet "Services" will be displayed.