A summary of employees' employment confirmation in mobile companies

The summary of employees' employment in mobile companies can make mobile employees realize their own shortcomings and constantly improve their abilities. The following is my summary of the employee's becoming a full member of the mobile company. I hope it helps you. If you like, you can share it with your friends!

Summary of Employee Employment Confirmation in Mobile Company 1

On February 23rd, 2006, I joined China Mobile Guangxi Branch from Jialu Human Resources Company as the customer service representative of 10086 call center. Jialu Human Resources Co., Ltd. is mainly responsible for the recruitment of employees of mobile telecommunications. Through the interview, I entered China Mobile Communications Co., Ltd. Guangxi Branch as a customer service representative of 10086 call center. My job is to answer the questions of users who use China Mobile's mobile phones and handle business or complaints.

First, the purpose of the internship:

It is to pave the way for me to adapt to the working environment after graduation, understand the types of talents needed by society, and exercise my adaptability, perseverance, patience, learning ability and communication ability.

Second, the internship content:

The main job of Mobile 10086 customer service call center is to answer every mobile user's phone, answer users' questions, help users handle business and solve problems. Accept telephone calls from all mobile users in Guangxi. No matter what the phone content is, it should be displayed to customers with the best service attitude. Before I officially became a customer service representative to answer the phone, the company arranged for me to conduct business training for half a month. The main content of the training is how to answer calls from 10086 customer service center, handle business, answer questions from mobile users and handle business. China Mobile has 2g, 3g, broadband and well-informed services, and its business scope is relatively wide. The training process is a painful process. It may take half a year to fully absorb and digest the knowledge of the school. In half a month's time, the knowledge we need to master and the pressure we bear are beyond my imagination and acceptance. Many colleagues who are also training have left one after another. Persistence is victory!

Half a month is very short. Fortunately, I persisted in the training process. I began to answer the phone from June 20 to 2008. My first call was still impressive. O: hello! Internship customer service representative 825 is at your service. what can I do for you? On the other end of the phone: I can't connect to the broadband. What happened? I was in such a hurry that my mind went blank. The master was next to me, and the instructor said, "What do you suggest if I can't connect first?" ? First check whether there is any arrears and ask if there is any attempt to plug in the network cable. This solution can be found in the broadband service fault consultation solution in the system knowledge base. My voice was still shaking when I answered it. After hanging up the phone, my heart was pounding and I couldn't calm down for a long time. It turns out that whether you can do every job well has an unforgettable and arduous process.

Unfamiliar business and unskilled system operation make me flustered, like ants on hot bricks. I once again thought of giving up. I am glad that I have persisted to the stage where I can write an internship report and seal it. From 20 calls a day in the previous 8 hours to 100 now, I have calculated that the company requires each full-time employee to make more than 3,000 calls a month, with an average of 20 calls per hour and one call every three minutes. I never thought I could answer so many calls eight hours a day, so I can. I received a complaint call for the first time: Are you in charge of that shop assistant? I said, if you have any comments or requirements, we can feed your records back to the relevant departments for your verification and handling. He said: I went to the business hall to pay the phone bill. When I first entered, the clerk of WeChat official account for 1 12 was chatting. Ignored me, went to the door and smoked two cigarettes, then went back to pay the phone bill. The clerk was still chatting, so I wrote down the number, put the money there and asked her to help me pay the phone bill. I went by bus for ten minutes and didn't help me pay the money, so I went back. Bad attitude.

I snickered for a long time and recorded my uncle's situation. This is my job. I meet different people, different questions, different things and different voices every day. Although the other party just heard my voice and never met each other, it is incredible to leave a sound impression on the other party. Being able to hear different voices and feel different things and things is like going to different places and seeing many strange things. I feel the same.

Of course, there are also a lot of harassing phone calls, and you will also hear a lot of ugly words, such as: Why did my phone bill cost 10 yesterday, and today there is only 5 yuan left? How did you buckle it? In the face of users' queries, I said: The deducted fee is the function fee of caller ID, 5 yuan. Please call 10086 if you have any questions. See you later. Miss, what time do you get off work tonight? I invite you to dinner. Hehe, if only so many people invited me to dinner every day, it would save a lot of food expenses. Faced with such an invitation, I can only say: I'm very sorry, sir. If you don't need any other business consultation, please turn your phone to automatic voice. If you need help, please select manual input again. Thank you for calling. Goodbye!

Third, the internship results:

In March 2008, I successfully passed the formal examination of this company and gained a lot of solid business knowledge. Many questions can be answered quickly without asking the master himself. Daily telephone calls are more than 100, and the typing speed is greatly improved, with 63 words per minute. The system required by the business can also be skillfully operated quickly, and more importantly, my ability to withstand pressure has been greatly improved, which makes me very complacent. Originally, there were no dumbest people, only the laziest people, and my efforts would always bear fruit.

Fourth, internship experience:

In this internship, I learned a lot, learned a lot, and learned a lot. Work is not like school. You can squint when you are sleepy, eat bread secretly when you are hungry, play qq on your mobile phone when you are bored, sleep in for two days a week or go out to play on holidays. You can get up every morning and walk into the classroom. However, although there is only one word difference between going to work and attending classes, the content is quite different. The only thing in common is that we all need to study. Every company will have its own rules and regulations, which you should abide by. You violated the penalty of being fined. This makes me understand that if you don't study hard at school and learn the lessons of life, then you will study in the process of work. Let you never forget it. I learned this lesson. I should be responsible for my work, smile at my colleagues, be open-minded, ask questions if I don't understand, be decisive in the face of problems, be patient in answering users' questions, be skillful in speaking and be serious in my work.

Just out of the campus, we still have a lot of immature question marks on our faces, and our minds are still simple and our thoughts are still naive. When looking for an internship unit, we have seen what competition is, what reality is when interviewing, and what society is when working. Everyone will have such a process, from immature innocence to facing reality. We also know the talents that society needs. In order to adapt, we should study. We should keep learning and climbing like snails, get to know ourselves and society at work, and we will graduate soon. Internship is the last class in the university, and the experience we get from it is also very unusual. Keep trying!

Mobile Company Employee Confirmation Summary II

Without summing up, there will be no gain, let alone progress. "I told my little nephew that because he likes watching cartoons, I told him to think about his thoughts after watching them. He is less than five years old, maybe he doesn't quite understand what I said, but I want to say that this is more of a reminder to me to sum up my one-month internship in a mobile company.

Strictly speaking, I haven't practiced for a month. The agreement was signed from July of 14 to August of 15, but I trained a few days ago with several weekends in between. I feel the internship time is really short.

On the first day of formal internship, we were divided into groups, some went to the internet portal, some went to the marketing group, and I entered the customer group. Frankly speaking, the communication industry is relatively new to me; I am also a real "layman" to it. Because I didn't even know what these departments did, I later learned that the web portal belonged to the municipal company, while the marketing group and the customer group belonged to the Lizhou District company.

After entering the customer base, I was arranged to follow Sister Liu, who is the account manager in charge of the student market. As I am a new employee and an intern, I can't help much, so I have to study first. So my first task is to be familiar with the three brands of mobile companies, M-Zone, Shenzhouxing and GSM. For the mobile charges, I think the company is very considerate, aiming at different customer groups and creating different brands. But it's a little troublesome. The tariff update is so fast that I can't remember most of the tariffs.

As I said at the summary meeting half a month after my last internship, in the customer base, I think I mainly deal with phone numbers and customers. What is a customer base? Mainly responsible for contacting customers and maintaining customer relationships, and the bridge between them is the phone number.

The telephone number processing runs through my whole internship process. After I became familiar with the boss system, I started the journey of telephone numbers, such as adding customers to a certain group, deleting customers from a certain group, inquiring about customers' arrears and transferring money for some important customers. Until the last day of my internship, I used my new card to open an account for customers and handle the business of deposit and fee delivery. To tell the truth, these jobs are very mechanical. Maybe the first few numbers are still relatively new, but the eyelids may stick together carelessly. But when I think that this is serving customers, a small mistake is likely to cause losses to customers or companies, I have to be as cautious as the first one. It may take me a lot of time to fiddle with hundreds of numbers, but I also get some small benefits from it. For example, I am more familiar with the numeric keypad and my mind is more calm and heavy.

Dealing with customers is divided into two aspects, one is face-to-face communication with customers, and the other is telephone communication.

Face-to-face communication with customers is mainly through "on-site service" to promote some preferential services of mobile companies. During the door-to-door visit, we met all kinds of people, some expressed support for the mobile company, and some expressed dissatisfaction with it. For the former, we are sincerely grateful; The latter, we also hope that it can put forward more reasonable suggestions. Of course, I think these are relatively easy to handle, and the most difficult thing for me is the day before the solar eclipse. I went to CCB with the account manager in charge of CCB that day. It was the first time to meet customers, and we were not familiar with each other, so we behaved respectfully and tried not to say much. But what happened later made us feel embarrassed, that is, the mobile phone suddenly failed to connect.

At that time, many customers frequently asked us questions. However, we are puzzled by this and can only guess that it may be affected by the solar eclipse. Finally, I returned to the company and finally learned that the underground optical cable line in Chengdu was dug. Now that I think about it, I just want to apologize to the customer, and I can't help at the moment. Although I was not a regular employee of the mobile company, I was really anxious at that time, because there was something called collective honor in my heart.

And it's really hard for me to make a phone call because I'm not good at it at all. But on second thought, this is a good opportunity for exercise and should be seized. I remember that the first number was dialed with the encouragement of my colleagues, and I memorized what I wanted to say many times in my mind. In the process of making a phone call, we have all encountered many similar situations. Some listened carefully, some hung up as soon as they opened their mouths, and some even said, "This is a scam." Gradually, I became familiar with the contents of sales promotion and the attitudes of various people. Whether customers like it or not, I think I must make my voice sound full of trust, optimism and happiness.

During my one-month internship in Guangyuan Mobile Branch, I also attended the graduation ceremony of the second growth power camp and the marketing activities of selling telephone cards for some middle schools. Especially in marketing activities, I deeply realized the words of Zhang Tong, deputy secretary of the Provincial Youth League Committee, "The gap between ideal and reality, the gap between campus and society is huge". As graduating college students, we can't change this situation. All we can do is try our best to narrow the gap.

In a short month, I feel that I have gained a lot of knowledge that books can't learn, and I also understand that the road ahead is still very long. I will continue my motto "Donation"!

Mobile Company Employee Confirmation Summary 3

The three-month internship is summarized as follows: in the first stage of internship, I entered the business hall under the leadership of the municipal company and became a member of the business hall. Under the arrangement of manager Zhou, I work in different positions every day. Two words are most commonly heard in the business hall: First, "Hello, I'm sorry, please wait a moment, you're welcome". The second is, "I believe you, I'm sure, you can do it, and so on." These words are simple, but they are inspiring. Although our business hall is very busy, every member is very happy and is fighting for Shangrao Mobile. Everyone here is very concerned about our interns, and every teacher who takes me will take time out of his busy schedule to teach me business. Of course, I also carefully study every business myself.

During my internship in the internship business hall, I found some shortcomings, such as long waiting time for customers to reply, no rest area for customers waiting for business, and many customers handling sales numbers. We often give feedback to customers who call him. To this end, I put forward some immature suggestions: first, guide customers to handle it on the self-service machine, or by SMS or telephone, which can not only reduce the pressure on our front desk, but also reduce the waiting time of customers. Secondly, we can arrange several rows of customer-made stools in the lobby, and put some mobile leaflets and business sheets next to the stools. Thirdly, we can put a register of the reasons for the number withdrawal at the front desk, so that the front desk business personnel can record the reasons for the number withdrawal, so that the company can find the problem as soon as possible and formulate a response plan. Finally, recently, because of telemarketing, I will call some customers, but calling customers during office hours will have some bad effects on customers, so I can call customers on weekends and send text messages at other times.

In the second stage of internship, I entered the marketing channel center for internship under the arrangement of the company. This week's internship really showed me the hard work of our company's channel staff. On the first day of work, I arrived at the office at 7: 50 and found that almost everyone in the office had arrived. Then, Liu Jingli, the head of my internship, called me and the people in the office for a meeting. Each of them sent out a leaflet about telecommunications and an explanation of the D- 8 discount. Let me carefully study the dynamics of our competitors. Liu Jingli first analyzed the advantages of telecom random calling, and then analyzed its disadvantages. Finally, he explained the 20% discount of D- and asked all channel managers to promote it to all channels in the shortest time. All these make me really feel that shopping malls are like battlefields. If you don't advance, you will retreat, be surpassed by competitors, and eventually be eliminated. At the same time, let me know that the company can have today's glory without the efforts of leaders at all levels and all employees.

Liu Jingli sent me an account manager's handbook. Through careful study, I learned how the channel manager went to the channel and some preparations before going to the channel. The next day, manager Li, the intern teacher who took me, began to take me to the tunnel. As a channel manager, manager Li arranged almost every detail, such as how long to prepare materials, how much materials to prepare, how to take those channels and so on. All this makes me understand that as a mobile employee, I should have the characteristics of being serious, practical and careful. In addition to the marketing of mobile phones and numbers, another important channel is the promotion of broadband services. I learned some knowledge about broadband marketing through outdoor publicity with managers and careful teaching by managers. First, with the development of the network, broadband has become a necessity in people's lives, and our company has great opportunities to develop broadband. Second, as a product, broadband is different from mobile phone number, and the conversion cost of broadband is almost zero. As long as customers are willing, they can upgrade the broadband of any company such as China Telecom, China Unicom and China Mobile Tietong at any time. The price war of this product is very effective, so the broadband price launched by our company is cheaper than all broadband. Third, the company uses its huge mobile phone user resources to promote broadband. In addition to telemarketing, the company requires social channels to print the installation contact number of China Mobile Tietong Broadband on the payment printed invoice, which is more conducive to the promotion of broadband. Fourthly, in every residential area covered by China Mobile Tietong, a leaflet of China Mobile Tietong is posted on the floor of each building, and the number of the upper floor is printed on the leaflet, which not only helps residents to remind the floor, but also plays a publicity role.

In the third stage of internship, I entered the customer gathering department of marketing center for internship. During my internship in the customer gathering department, I remember three sentences vividly: First, take the initiative to attack and seize the opportunity. Second, orderly activities to improve efficiency. Third, all the staff should act in unison and pay equal attention to attack and defense.

The customer gathering department of the marketing center serves the customer group that brings 80% revenue to the company. Every member of the gathering department can be said to be all-rounder. It is not enough to be a member of the customer gathering department. In the customer gathering department, the account manager not only calls high-end customers every day, but also personally visits the group units. To accomplish these tasks, interpersonal communication skills are very important. Every day, my internship tutor will arrange someone to take me to visit my clients. In the process of visiting customers, I learned a lot of knowledge that books can't. At the same time, I found that customers are not only working partners, but also close friends. I thought customers would be disgusted with the account manager, but I found through interviews that customers are actually very enthusiastic about our account manager. The reason is nothing but that our account manager really serves customers wholeheartedly, and we will always care about the account manager.

In addition to maintaining old customers, account managers should constantly develop new customers, which is even more difficult. In today's market economy environment, the competition is very fierce. Just relax a little, and your potential customers will be taken away by competitors. Our account manager must take the initiative to seize the opportunity. Some customers have been there many times, but there is still no clear answer, probably because they are still making choices. In this case, our account manager will persevere, and at the same time, he will gradually establish good friends with customers, treat potential customers as our own customers, and finally influence customers with actions.

It is also a very important task for account managers to resist competitors' customers. When competing with competitors, we should always pay attention to the movements of competitors and know ourselves and win every battle. Only by knowing how competitors attract customers and how to maintain customers can we rebel against competitors' customers well. Through practice, we have learned some knowledge about how to turn against customers. When falling out with customers, we should first establish a good relationship with competitors' customers, and then understand the price, expiration date, satisfaction with competitors' products and whether customers know our company's products. After completing these tasks, we began to analyze the shortcomings of competitors' products for us to attack and fight back.

During my internship in the customer department of marketing center group, I really feel that it is not enough to have knowledge in any work, but also to learn how to communicate with people. When my account manager and I visited our customers, we found that our account manager was very polite in both words and actions. When developing new customers, we will also meet some customers who directly say that they intend to use the products of other companies. In this case, our account manager can also politely say to the customer, "Please contact me if you need any help." As the saying goes, business can't be right. So I also understand that before learning to do things, I must learn to be a man. People can be less talented, but morality must not be less.

Looking back on this period, with the support and help of leaders and colleagues, I have completed my work well. Through these months' practice and study, I have my own working style and my mentality has gradually matured. At the same time, I am also clearly aware of my own shortcomings, my comprehensive business ability needs to be improved, and my marketing strategy needs to be strengthened. In the future work, I will constantly improve myself, overcome my shortcomings, study hard, work hard, be proactive, grow up as soon as possible, do a better job, and contribute my warm heart to China Mobile.

Mobile Company Employee Confirmation Summary 4

I am proud to be able to work on the move, and as a mobile employee, I will be even more proud. The greatness of mobile is that it has changed my life, not only the information life of our customers, but also my economic life and spiritual life. I will work in Honghe Branch of China Mobile Communications Group Yunnan Co., Ltd. for one year. Looking back at myself when I first reported for duty, I am completely different from myself now. It is also my passion, the difference is that I am a little more mature; It is also a United and enterprising service team, but the difference is that it is a little more familiar; I am also a hardworking, simple and enterprising colleague, but the difference is that I have been recognized. One year has passed, and my heart for serving China Mobile Communication has not changed. My heart for working for the first line of mobile communication has not changed.

During this year, with the concern of the company leaders, I worked hard, consciously strengthened theoretical study, assiduously studied business knowledge, and strived to improve theoretical knowledge and business work level. Abide by the law, work hard, and conscientiously complete all tasks and indicators assigned by superiors. With the enthusiastic care, support and help of colleagues, new progress has been made in thinking, study and work. In the mobile company, I try my best to play my role for aspiring young people on the stage where they can display their talents, and keep learning, exercising, enriching and improving. Learn knowledge and experience in practice, understand customers from front-line work, and learn excellent ability from excellent employees.

This year's work is summarized as follows:

1. Mobile asset inventory: I have climbed into the base station for 25 days every day. Although I have suffered a lot, I still have some gains. On the one hand, I have a strong body and a firm belief. The most important thing is to understand the function and communication principle of base station equipment and enrich your weak knowledge base.

2. I am a shop assistant: the business hall has the largest number of customers and the largest level of customers. In the service hall for more than a month, I not only learned the basic business handling, but also understood the different needs of customers at different levels, and became familiar with the service mode and management methods of the service hall.

Three. The work of the network department:

The network is the mobile heart, and it is a laborious task to understand the size framework of the mobile heart, and it is even more difficult to remember the names and functions of a lot of various devices. Although I can't remember it all, I know a lot. I learned a lot from environmental installation, station opening and line maintenance.

Four, to serve the city marketing department:

I have worked in the city marketing department for the longest time and benefited the most. I studied the "139 Intimate Service Project" and devoted myself to the development of "139 Intimate Service Project", decomposing, tracking and reporting the indicators, writing the approval of paid mobile phones after the group tour, writing the channels for designated franchise stores to reissue and renew the approval documents and contracts, being an account manager dedicated to serving customers and completing all the tasks undertaken by the account manager.

Looking back on this period, with the support and help of leaders and colleagues, I have completed my work well. Through one year's work and study, my work style has changed greatly, and my work mentality has gradually matured. At the same time, I am also clearly aware of my own shortcomings, my comprehensive business ability needs to be improved, and my marketing strategy needs to be strengthened. In the future work, I will constantly improve myself, overcome my shortcomings, study hard, work hard, be proactive, grow up as soon as possible, do a better job, and contribute my warm heart to China Mobile.

Mobile Company Employee Confirmation Summary 5

I am a new employee who just joined the company. When I submitted my resume to Tanghe Mobile Company, I didn't know what kind of world and road this resume would take me, but my self-confidence flooded my face. After written examination and interview, I was hired!

After the training of our excellent employees, I learned what is excellent, what is dedication, and what is excellent mobile employees. Before the internship, the company leaders specially organized a meeting for our new employees. At the meeting, we introduced the general situation of the company and encouraged us to get familiar with the company's various businesses as soon as possible and give full play to our potential. After the meeting, through the allocation of human resources department, I worked as an intern in the business hall and telephone sales.

From the day I entered the company as an intern, I kept telling myself that I must set high standards and be strict with myself. Facts have proved that during this period, I was both hard and happy, with great gains and deep feelings. More importantly, I am proud that I can work in such a fast-paced, efficient, energetic and vibrant enterprise. During my internship in the business hall, I got the earnest instruction from the leaders and the careful help from the old staff in the business hall. In addition, the company's standardized management system and strict work style of employees have given me a preliminary understanding of the company's business front desk. During my short internship, I deeply felt my shallow knowledge and lack of professional knowledge in practical application. At first, I felt at a loss about some jobs, but through careful study and the enthusiastic help of my colleagues during this period, I gradually became familiar with my business and became handy. This is not only a job, but also a life experience. Although the time is not long, I feel that every day in this position is very fulfilling, and customer satisfaction is the embodiment of my work value.

Telemarketing has improved our language ability and honed our patience! In the telephone communication with customers, we met all kinds of people, some listened carefully, some hung up as soon as they opened their mouths, and some even said it was a scam. Gradually, I became familiar with the contents of sales promotion and the attitudes of various people. Whether customers like it or not, I think I must make my voice sound full of trust, optimism and happiness.

From the beginning of June 10, I was assigned to practice in the in-depth marketing class. After entering the in-depth marketing class, our main job is to contact Unicom's target users by phone and recommend mobile cards. Because I had a few months of telemarketing practice before, I got started quickly, but my business is still not ideal, so I want to cultivate meticulous and keen observation and seize every learning opportunity! To some extent, the process of internship is also a process of constantly asking questions, because as short-term interns, old employees can't have too much time to teach us by hand. They all have a lot of work. So many times we must learn to see for ourselves, ponder for ourselves, and learn and improve ourselves through observation! Complete the task successfully!

Time flies, and the probation period of several months is coming to an end in a blink of an eye. This is a precious experience in my life, which left me with beautiful memories. During this time, my leaders and colleagues gave me enough tolerance, support and help, which made me fully feel the broad mind of the leaders and the broad development space provided by the mobile company for our employees. While I am in awe of my leaders and colleagues, I am also surprised that I have the opportunity to become a member of Tanghe Mobile!

In the future work, I will devote more enthusiasm, take my post as my home and my career as my career, give full play to my life value and make greater contributions!

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