How to complain about ZTO Express?

The way to complain about ZTO Express: call the customer service number of the express company, the area code is+12305, and the consumer complaint hotline is+123 15.

1, call the customer service number of the courier.

If consumers find that there is a service quality problem with the express delivery, there is an economic dispute with the express delivery, and the express delivery causes property losses to consumers, they can contact the customer service phone and complain after connecting with the manual customer service.

2. Call the area code+12305 to complain.

The State Post Bureau is the government supervision department of express delivery. If the user has complained to the courier, the courier has not responded or is not satisfied with the solution, he can complain to the post office.

3. Call the consumer complaint hotline 123 15.

There is a consumer transaction relationship between the user and the courier, which means that if there is a service quality problem of the courier, you can complain to 123 15.

Matters needing attention in complaining about express delivery service

1. Keep relevant evidence: Before making a complaint, be sure to keep all documents and evidence related to express delivery. Including express delivery documents, receipts, photos or videos. These are the basis of your complaint.

2. Describe the problem in detail: When complaining, describe the problem as clearly as possible. Explain the specific situation, time, place, items involved and the impact of express delivery service. This can make the complaint more specific and clear, which is convenient for the relevant departments to handle.

3. Stay calm and polite: Whether you complain by phone or in writing, you should keep a calm and polite attitude. Try not to vent emotionally or use bad words, so as not to cause unnecessary disputes, which is not conducive to solving problems.

4. Contact the right channel: When you complain, you should find the right channel to complain. You can consult official website, a courier company, or the relevant customer service phone number, and choose the way to provide complaint service for communication.

5. Record communication details: When communicating with the courier company, record the specific details of communication, including the name, position, communication time and content of the other party. This will help to follow up and confirm the progress of the complaint.