I bought a car wallet recharge card from Ping An Auto Insurance and it hasn't arrived for two weeks. Is it a scam?

It is not a scam to buy Ping An auto insurance and send a car wallet recharge card. If the recharge is not received, it may be due to the negligence of the staff. You can call Ping An Customer Service at 955 1 1 to inquire about the progress, or you can directly consult the salesman who will help you with the auto insurance. In addition, you can also solve this problem through online complaints. The specific methods and steps are as follows:

1. First open the Baidu website on the computer, and then search for "black cat complaint". After that, the system will automatically jump to the search list, find official website who complained about the black cat, and click to enter the website.

2. Then find the option of "Login" in the upper right corner of the opened "Black Cat Complaint" webpage. You need to log into an account to make a complaint. You can log in to the webpage through Weibo account or QQ number. If you don't have QQ number and Weibo number, you need to register an account. Taking QQ account login as an example, select the following "login with QQ" program option to successfully log in to this website.

3. After successfully logging into the website, click the "I want to complain" program option on the right to edit the complaint content.

4. After that, the system will automatically pop up the user agreement dialog box of the black cat complaint platform, and select the "agree" option below.

5. Then enter the bound mobile phone number and SMS verification code, and then click "Confirm Binding".

6. After that, fill in the complaint information form, and then click the "Next" program option.