My QQ has entered protection mode, why can’t I receive text messages?

Hello, if your QQ enters protection mode and you send a text message but it says that it has not been received, it may be that the mobile phone operator delays the delivery of the message. You can wait for a while after sending the text message and try again. .

If this is still the case, you can also try to appeal the account. However, it is recommended that you first try to contact three or more QQ friends you have added before, invite them to help you complete the auxiliary appeal, and make an appointment with them in advance for you to submit the appeal. This will be of great help in improving the success rate of account appeals.

When submitting an appeal, please provide the QQ password you have used, the time and place of account application, and login locations over the years and other detailed information. The more detailed and accurate the better. This is also very helpful in improving the success rate of appeals.

If the appeal is successful, please log in to the QQ Security Center in time, select Account Appeal in Password Management, click Set New Information, fill in the success certificate number and receipt number received in the email, and then set a new Second-generation security information, bind your phone and change your password.

Then log in to the page to release the protected mode, and select Change Password to resume login. If you can see two options there, you can choose to change the password via SMS or the second-generation password to try to release the protected mode.

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