What if the mobile phone screen is not sensitive to touch?

If the screen is not sensitive when using vivo mobile phone, please refer to the following treatment methods:

Step 1: Upgrade the system version.

The new version of the system improves the compatibility and stability, and optimizes the performance. Please go to Settings-System Upgrade (some models are Settings-My Device -iQOOUI Version) to check the system version information. If it is not the latest version, it is recommended to upgrade the experience.

Step 2, end the background software.

Please end all the software in the background, and then run the software again to see if it can be used again.

The third step is to judge whether a single software or all software is insensitive to the touch screen in a fixed area.

Please check whether a single software or all software are insensitive to touch at the same location. If a single software is insensitive to touch in this respect, it is the software's reason; If all the software is insensitive to touch in the same position, it may be the screen. If the original film is not pasted or used, you can go to the service center for processing.

Step 4: Check the screen and fingers.

Please check your fingers and screen surface for liquids or stains. If so, you can try to clean up the liquid or stain and then check it.

Cleaning method of lens: wipe it clockwise or counterclockwise with a dust-free soft cloth (please do not wipe it with your fingers).

Step 5, check the film.

Excuse me, is your mobile phone membrane original? The non-original film has not been tested for compatibility, which may affect the touch screen effect. I suggest you remove the membrane and see if it can be used again.

Step 6, restart the phone.

Please restart your mobile phone to see if it can be used again.

Step 7: Reset the phone-restore all settings.

It may be caused by abnormal system configuration information. I suggest you reset your mobile phone and check it. How to operate: You can restore all the settings in the phone's settings-System Management/More Settings-Backup and Reset/Restore factory settings. This operation will cause the logged-in third-party software account to log in again, but it will not clear the photos, videos and other files stored in the mobile phone. Before restoring all settings, please ensure that the use of some third-party software will not be affected. In order to avoid data loss caused by abnormal operation, it is recommended that you back up the important data of your mobile phone first.

If the above methods are not improved, you can go to vivo official website /vivo Mall APP-My-Online Customer Service-Manual Customer Service for consultation.

Note: Go to official website /vivo Mall APP-My-Outlets for enquiry/after-sales outlets, select your current city, and get the address and contact information of the customer service center. It is suggested that you make a phone call before you go, so as to ensure that a staff member will receive you before you go, so as to avoid a trip in vain.