What should I do if I forget my order number when booking by phone?

If you forget the order number when booking over the phone, don’t worry. Now I tell you my own experience.

1. In most cases, after booking a ticket by phone, you can go to the train station or ticket office to pick up the ticket with your second-generation ID card. No order number is required.

2. But occasionally, when you use your ID card to pick up a ticket booked over the phone, it may not be recognized. At this time, you need the order number. If you forget it, you can directly dial 12306 to check the conditions. The system will tell you the order number of the ticket booked with the ID card you used.

I hope this helps everyone, thank you.