What do you mean, the buyer has opened the message and refused?

The buyer refused to receive the news from the seller. Rejecting the news that the buyer has opened means that the buyer chooses to refuse to receive the news from the seller during the transaction. This may be because the buyer does not want to receive promotional information, dunning information or other types of messages from the seller. When the buyer turns on the message rejection function, the seller will not be able to communicate with the buyer through online letters or other channels.