Sichuan Airlines offers free refunds and changes to passengers who receive false text messages. Do you like Sichuan Airlines’ service?

I praise Sichuan Airlines’ service.

Because this move of Sichuan Airlines is a reflection of a company thinking about its passengers. If a good company can consider its customers in all aspects, I think this company will have a good development path in the future. Just like Sichuan Airlines, although it made a mistake on the flight and delayed some tourists' journeys, all the expenses incurred were borne by the company and it actively apologized to the tourists. I think this is a responsible company. Even if it makes mistakes, it dares to face them and actively protects the interests of consumers. Sichuan Airlines’ service is worth learning from.

Why does Sichuan Airlines do this?

The main reason why this happened in the first place was that there was a problem with its own APP, so Sichuan Airlines should bear the main responsibility in this regard. Moreover, this situation has also affected many people's travel plans. If this problem is not resolved in time, the company's reputation may be discredited. If this continues, consumers will increasingly distrust the company, resulting in greater losses. .

If you can have the courage to bear mistakes and actively subsidize the loss of profits caused by consumers. Then your status in the hearts of consumers will be much higher, because you can actively and properly solve problems when they arise. Through this positive attitude towards solving problems, consumers can trust the company more. This will not only allow more consumers to choose the company's services, but also allow the company to go further. So this is a positive thing.

How should a good company serve consumers?

I think a good company should serve consumers wholeheartedly. Because from the foundation of the company, consumers are the foundation of the company. Therefore, only after serving consumers well can the foundation of the company grow and develop. Therefore, when a company encounters any problems in its operation, it must be brave enough to face and take responsibility, just like Sichuan Airlines, which can actively bear the losses of customers. This is conducive to the long-term development of the company.