I booked a plane ticket on Ctrip, and the payment was successful, but the ticket purchase failed. What should I do?

Hello, thank you for your interest in Ctrip. If a round-trip ticket is booked, it is not excluded that one of the round-trip tickets is out of order, and the success rate of purchase depends on the actual ticket release at the railway station or sales point on the day of pre-sale. If the purchase is unsuccessful, the money you paid will be fully refunded in the original channel within 3-5 working days. Please open a bank account in time. The customer's phone number is relatively concentrated, so I suggest you wait patiently. I hope my reply is helpful to you, thank you for your question, and wish you a happy life.