What happened to the sudden screen capture failure of Samsung mobile phone?

If the mobile phone can't take smart screen shots, Xiaoxing suggests that you:

1. Check whether the smart screen capture function is turned on (some machines do not support smart screen capture).

2. Whether the screen capture page is multi-page, try to replace other pages (some software does not support smart screen capture).

3. Check whether there is a new version of the mobile phone system and try to update the system.

4. If it is invalid, back up the data (contacts, information, photos, etc. ) and try to restore the factory settings.

If the problem still exists, it is recommended that you take the purchase invoice, maintenance card and mobile phone to the local Samsung service center for professional engineers to help you test.