How can freight forwarders better serve customers?

1, you should be professional enough. No company will deliver the goods to an unskilled person. Any problem in any link may bring trouble or loss to customers. So major is very important.

2, price, businessmen see things with interests and development, so the price has become the focus of customers' attention. Many times, when facing customers, you should take the initiative to tell your advantages. Basically, any regular freight forwarding company has its own advantages. I think the old man in your company should have told you about it.

3. Seriously and diligently. As a freight forwarder, your ability is extensive. The so-called "those who can do more work", you should supervise every operation process in real time, because you are the link between the company and customers, and customers care about the safety and speed of goods. You can let the customer know the information he cares about, so that he will depend on you. This is how the so-called long-term cooperation is established.

4, amateur kung fu. In the competitive background of freight forwarding industry, personal relationship with customers has become the most important thing to maintain long-term relationship. What you can do can also be done by others, so you should start first, make fewer mistakes and narrow the distance with customers, so that you will have a preconceived advantage. Usually text messages, phone calls, eating and chatting ~ be diligent ~ really can't sell your sex. It's no big deal ~ (phase, just, public relations is not a physical transaction, remember. You can't resist the temptation, even the business is easy to lose.

PS: I've been a novice for half a month, and I've also observed it. I wonder if I can help you.