How to write the return visit form and content of the information officer in the sales department of automobile 4S shop!

What can the information officer pay a return visit to improve customer satisfaction and how to reflect the real feelings of customers? The following three samples are for your comments and your own opinions. The standard language of return visit is 1 1. Hello! I'm the information officer of XXXX store. Are you Mr./Ms. XX? Your car was repaired/maintained in our service shop on XX, and I want to pay a return visit to this situation. Is it convenient for you to answer the phone now? A.it's very convenient-ok, delay 2 minutes! Not convenient ―― OK, when is the best time to call you? (Write down the time) Sorry to disturb you, thank you, and have a nice trip! Goodbye! 3. How satisfied are you with the receptionist's knowledge about vehicles? According to your description, how much does the receptionist know about your needs? 5. Regarding vehicle diagnosis, to what extent do you agree _ _ Do you think the staff can correctly diagnose vehicle faults? 6. Before the maintenance, how satisfied are you with the receptionist's explanation of the service content? 7. How satisfied are you with the receptionist's explanation (explanation) of the fees to be charged before maintenance? 8. After the maintenance, how satisfied are you with the receptionist's explanation (explanation) of the service items? 9. How satisfied are you with the receptionist's explanation of the final cost after the maintenance? 10. Thank you for coming back! Have a nice trip! 1 1. Bye! Return to the standard language 2 1. Hello! I am the after-sales information officer of XX and XXX special stores. Are you Mr./Ms. XX? Your car was repaired/maintained in our service shop on XX, and I want to pay a return visit to this situation. Is it convenient for you to answer the phone now? A.it's very convenient-ok, delay 2 minutes! Not convenient ―― OK, when is the best time to call you? (Write down the time) Sorry to disturb you, thank you, and have a nice trip! Goodbye! 3. How satisfied are you with the maintenance quality? 4. How satisfied are you with the handling performance of the vehicle? 5. How satisfied are you that the vehicle has no abnormal noise? 6. After the maintenance, are you satisfied with the receptionist's explanation of service items and final charges? 7. Thank you for your return visit! Have a nice trip! 8. Goodbye! Return visit standard expression 3 1. Hello! I am the after-sales information officer of XXX and XXXX special stores. Are you Mr./Ms. XX? Your car was repaired/maintained in our service shop on XX, and I want to pay a return visit to this situation. Is it convenient for you to answer the phone now? A.it's very convenient-ok, delay 2 minutes! Not convenient ―― OK, when is the best time to call you? (Write down the time) Sorry to disturb you, thank you, and have a nice trip! Goodbye! 3. How satisfied are you with the receptionist's smile service? 4. After the maintenance, are you satisfied with the receptionist's explanation of service items and final charges? I hope you can give us your best evaluation! thank you very much for your support！ 8. Goodbye!