How does JD.COM apply for a refund?

The steps to apply for a refund are as follows:

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JD.COM 10 . 3 . 0

1. Open the official homepage of JD.COM, and then click Please Login above, as shown in the figure below.

2. In the JD.COM login page that opens, directly enter the account number and password, and then click Login, as shown in the figure below.

3. After successfully logging in to JD.COM, jump to the home page, and then click My Order on the home page, as shown in the figure below.

4. Enter my JD.COM order, find the order to be refunded, and then click Return directly to cancel the order, as shown in the figure below.

5. After clicking Cancel Order, the reason for canceling the order will pop up. Choose one at random, and then click Next, as shown in the figure below.

6. Click OK directly in the pop-up refund details dialog box, as shown in the figure below.

7. Click to cancel the order. The refund has been submitted and the system is reviewing it, as shown in the figure below.

JD。 COM's refund application is reviewed quickly, but JD.COM is not faster than Taobao Tmall in the refund time, and it may not be possible to receive a refund within one day. JD.COM refund can be received within 3 days, if it is fast, usually within 7 days, if it is slow.

Details are as follows:

1. Before delivery: If a refund application is submitted before delivery, the system will complete the refund review after 30 minutes.

2. The goods arrive at the delivery station: if the goods have already left the warehouse, you must wait for the goods to be loaded at the delivery station before submitting the refund application, and the system will complete the refund review within 24 hours.

3. The goods are on the way to the distribution station: if the ordered goods have been loaded and sent to the distribution station, the cancellation application shall be submitted within 24 hours after the goods arrive at the distribution station and the refund review shall be completed.

4. Order Rejection: After the order is rejected, the system will automatically submit a refund application and complete the refund review within 24 hours of the same day.