Do insurance companies and courts have a deadline for closing cases?

Yes, the insurance law stipulates that the insurance company must close the case within 30 days if there are relevant provisions on the time limit for closing the case. The insured shall notify the insurer within 48 hours after the insured vehicle has an insured accident. The insured shall submit necessary documents to the insurer to prove the cause of the accident and the division of responsibilities. Within 10 days from the date of closing the case by the public security traffic management department. If the insured fails to perform the prescribed obligations, the insurer has the right to refuse compensation or terminate the insurance contract from the date of written notice; If compensation has been paid, the insurer has the right to recover the paid insurance compensation.

legal ground

Article 28 of the Regulations on Motor Vehicle Insurance

After the insured vehicle has an insurance accident, the insured shall take reasonable protection and rescue measures, and immediately report the case to the public security traffic management department where the accident occurred, and notify the insurer within 48 hours. The insured shall, within 10 days from the date when the traffic administrative department of the public security handles the traffic accident and closes the case, submit to the insurer all kinds of necessary documents stipulated in Article 20 of this clause or required by the insurer to prove the cause, nature, division of responsibilities and loss identification of the accident.