What's the difference between China Telecom's service telephone number 10000 and 1000 1?

10000 is a manual telephone, and 1000 1 is an automatic voice.

The difference between China Telecom 10000 and 1000 1;

First of all, the service scope is different.

The service scope of the number 10000 is divided into: business acceptance, business inquiry, business consultation, telephone obstacle declaration, payment, complaints/suggestions, etc.

1000 1 service inquiry contents include: telecom bill inquiry, arrears inquiry, payment information inquiry, bidding telecom service progress inquiry, etc.

Second, the types of answers are different.

The number 10000 is provided manually by the operator, and the system automatically serves users. The number 1000 1 is the voice self-service hotline.

Third, the service query is different.

1000 1 service inquiry contents include: telecom bill inquiry, arrears inquiry, payment information inquiry, bidding telecom service progress inquiry, etc. No 10000 in the self-service center is a comprehensive self-service window of telecom, which accepts new services (caller ID, call forwarding, alarm clock service), information services (96800, 12 1 weather forecast), telephone number information changes, etc.

Extended data:

The method of checking telephone charges by SMS of China Telecom;

1. Open the main page and click the "SMS" button on your mobile phone, as shown in the figure.

2. Edit the short message "102" and send it to "1000 1", as shown in the figure.

3. After a while, China Telecom will send a short message, the content of which is the phone bill balance, as shown in the figure.

The way to check the phone bill by phone is as follows:

1. First open the "Call" button, as shown in the figure.

2. Call China Telecom's customer service number 10000, as shown in the figure.

3, according to the voice prompt of customer service, can be operated. As shown in the figure. You can check the phone bill of your mobile phone.

Reference source: Baidu Encyclopedia-10000