Taobao buyers have maliciously applied for refunds many times and are unwilling to return them. What should they do besides wasting time?

Use SMS, Want Want, telephone and other communication methods that can be contacted, and keep the voucher so that the buyer can return the goods as soon as possible.

If the buyer doesn't reply, he will fill in the return order number in case of overtime closing, pay attention to follow up the logistics dynamics and verify the weight. Face-to-face inspection when signing. Once the abnormal photos are saved, please ask the courier company to open a red stamp certificate and submit it to Taomi for complaint. After the complaint is established, the after-sales indicators will be rejected.

Matters needing attention in applying for refund

If the order is displayed as pending payment: you have just photographed the goods and have not successfully made the payment operation, you can cancel the order yourself or ask the seller to close the transaction after consultation with the seller, or automatically close the transaction after the system times out.

If the order is displayed as pending shipment: you can negotiate with the seller and log in to the "My Baby from Taobao" page to find the order, and then click "Refund/Return". If you can't contact the seller or the seller doesn't handle the refund, Taobao will refund it automatically after 48 hours and Tmall will refund it after 24 hours.