What if I forget my account number?

If you forget the Taobao account, you can try to retrieve the account information. Here are some methods: 1. Use Taobao account to search the page, enter the bound mobile phone number/email address, and the system will automatically send you a text message or email to remind you of your account information. 2. If you can still remember the account number of WeChat or Alipay, you can try to log in with WeChat or Alipay on the Taobao client, and then query the account information. 3. If the above methods fail to retrieve the account information, you can contact Taobao customer service, provide the necessary authentication information, and apply to customer service for retrieving the account information.