How to complain about China Post EMS Express?

There are two ways to complain about China Post EMS, as follows:

1. Call the postal EMS customer service phone in official website to complain. The telephone number is 1 1 185. After the connection, you can ask for help from manual customer service, which means it is possible.

2. If you are not satisfied with the result of the telephone complaint, you can initiate a complaint on the official website of the State Post Office. The website is:/,and one of the following two conditions must be met when lodging a complaint with official website of the State General Post Bureau:

(1) has complained to the enterprise, but there is no result within seven days;

(2) have complained to the enterprise, but are not satisfied with the processing results of the enterprise;

3. The steps of official website's complaint by the State Post Bureau are as follows:

(1) Open the website, click Login or Register in the upper right corner, and click here to register, as shown below:

(2) Fill in relevant personal information. Be sure to fill in the mobile phone number, because the post may need to contact you to verify the relevant information.

(3) After filling in the information and submitting it, click "I want to appeal", as shown below:

(4) After filling in the complaint information page, fill in the basic information of the complaint, such as address, courier company, complaint reason, etc. The picture below shows the courier company randomly selected by the author. Don't take it seriously In addition, if the complaint channel is blocked, you can also choose "Complain to the enterprise" and click "Next" (where * is required).

(5) After the submission is completed, wait patiently for the post official website to handle it. After the courier company contacts you, the complaint website of the State Post Bureau will contact you by phone to ask if you are satisfied with the handling result of the courier company. When you are satisfied, the complaint will be over. (Offline operation)

Extended data

EMS logistics query mode:

A, official website query:

After entering the single number on the China Post Express Logistics official website query page, you can query the mail status.

Second, the SMS query:

Edit the letters "CD"+"email number" to get the latest information of this email;

Third, the number query

Call customer service: 1 1 183, press 2 to enter "email inquiry", enter the email address to be inquired, and press # to end.

Official website-Complaint Center of State General Post Office, Baidu Encyclopedia -—EMS